BSBXCM501 - Implement an Improvement Plan and Mentor a Team Member - Assignment Help

Assessment description:

For this task, you will gather feedback about communications in a workplace and use this feedback to implement a communications improvement plan. You will then mentor a team member to help them achieve a communications goal. This assessment task is in three parts:

• Part A: Gather feedback about communications
• Part B: Implement a communications improvement plan
• Part C: Mentor a team

Complete all parts of the assessment with supporting documentation as required. Submit the assessment task in the required format and within the timeframe agreed with your assessor

Required resources

For this assessment, learners will need access to:

• the internet
• word processing software, g. Microsoft Word, Google Docs
• appendices to this task:
  • Appendix 1: Feedback plan and improvement report
  • Appendix 2: Communications improvement plan
  • Appendix 3: Mentoring plan.

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Assessment Questions:

Part A: Gather feedback about communications

1. Using Appendix 3.1 or an alternative format, complete a feedback plan to gather data on communications in your workplace and possible improvements. This plan should include:
   1. a minimum of three sources of feedback on communications in your workplace (e.g. customer surveys, staff surveys, interviews, etc.)
   2. details about feedback metrics you will use and how and when you will collect the data.
2. After you have gathered feedback, prepare a one-page improvement report using Appendix 3.1 or an alternative format. Identify at least two improvements that can be implemented based on the feedback

Part B: Implement a communications improvement plan

3. Based on the improvements you identified in Part A, prepare an implementation plan using the template in Appendix 3.2 or an alternative This plan should include:
   1. at least two improvements identified from Part A
   2. actions needed to implement each improvement
   3. how success will be measured
   4. resources required for each action
   5. person responsible for each action
   6. completion date for each

Part C: Mentor a team member

4. You will conduct a mentoring session with a team member. If you do not have access to a team member, you may role-play this with your assessor or a person agreed by your
5. During the mentoring session, use Appendix 3.3 or an alternative format to make a mentoring plan with the mentee that will help them to achieve at least one of their communication goals. The mentoring plan should include:
   1. at least one communication goal for the mentee
   2. at least three milestones that the mentee will achieve on the way to this goal
   3. a description of your role as mentor and the resources you will offer to the mentee
   4. a schedule of meetings/check-ins for the mentoring

Your assessor will observe you during the mentoring session. Before you begin, familiarise yourself with the observation checklist for this task.