BSBPMG532 - Assessment Task 1: Knowledge Assessment

Assistance on Knowledge Questions

Assessment Task 1 - Knowledge Assessment

1. Answer the following questions about quality management.

i. Explain how quality management helps achieve a project’s goals.

ii. Explain what quality is in the context of quality management.

iii. Explain what quality-control is.

iv. Explain what quality-assurance is:

2. Answer the following questions about quality standards.

i. Explain what quality standards are.

ii. Why are quality standards important for organisations?

3. Listed below are quality assurance techniques and tools. Briefly describe how each is used in quality assurance.

Quality assurance techniques	Use of the technique in quality assurance
i. Quality audit
ii. Process analysis

Quality assurance tools	Use of the tool in quality assurance
i. Cause-and-effect diagram
ii. Process decision program chart (PDPC)
iii. Tree diagram

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4. Listed below are quality control techniques and tools. Briefly describe how each is used in quality control.

Quality control techniques	Use of the technique in quality control
i. Statistical sampling
ii. Inspection

Quality control tools	Use of the tool in quality control
i. Histogram
ii. Pareto chart
iii. Scatter diagram

5. Answer the following questions about the continuous process improvement model.

i. What is continuous improvement?

ii. List the four steps of the PDCA cycle used in continuous improvement.

6. Answer the following questions about Lean management and Six Sigma.

i. Explain what Lean management is.

ii. Explain what Six Sigma is.

iii. Explain what Lean Six Sigma is.

iv. List the eight types of waste in Lean manufacturing.

7. Answer the following questions about Total Quality Management (TQM).

i. Explain what Total Quality Management (TQM) is.

ii. List the eight primary elements of TQM.

8. Listed below are methods used in managing continuous improvement. Briefly describe how each is used in managing continuous improvement.

Methods used in managing continuous improvement	How each is used in managing continuous improvement
i. Process standardisation
ii. Performance monitoring

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