Assignment 2 Due week 13, Monday 1st Nov @ 9:00am AEDST Assignment 2 weight = 40%

Group assignment can be completed individually or within a group (2, 3 to 4 members in each group). Your submission should include:

• Submit one copy of the report per group (The report should include all necessary information All model copies, table and contribution form should be in appendix).
• Submit your group report via Canvas Assignment 2 on INF30005 Canvas > Assignment>Assignment 2 Report Submission
• Submit the modelling file (by using process modelling software, g. Bizagi file) through the modelling submission link on the Canvas>Assignments>Assignment 2 Submission links.
• The Contribution Form MUST be included in the report appendix, and it must be signed by all members. If you have any issue to complete it, members should make an appointment with your tutor or convenor to discuss before the Without the contribution form, we will not mark your assignment (if you have any issues with the contribution, please contact the teaching staff).
• Team Charter has to be submitted through the team charter submission link on the Canvas>Assignments>Assignment 2 team charter Submission

Please read the 'Submission Requirements' section for details. If you have any queries, you may address them in the discussion threads or with teaching staff.

Assessment 2 Requirements

If students need more detail either about the business or the assignment, they should talk to the online instructor, preferably before starting the task.

As a team, you need to review the proposals (Assessment 1) that each member puts forward for submission. You need to discuss each proposal on its merits and decide which one will be best suited to use as your foundation for this assessment (Assessment 2)*.

*Note that forming an assignment 2 group should be made before the results for Assessment 1 are released so that the selecting group members is not biased by results and feedback from the INF30005 marking (this does not include those students who have not submitted assignment 1). If you did not submit assignment 1, then we will delete your name from the groups.

Outline

Assignment 2 will continue with the assignment 1 case (case description can be found in assignment 1 specification appendix). Focus on analysis and redesign the current business processes.

This assignment requires you to continue working on the models for assignment 2. As mentioned in the case description, the current process does not work efficiently, and management is considering improving the process. The purpose of this assignment is to improve the process in a way that addresses the issues.

Firstly, the project team needs to consider the key problems faced by the business and the process. Based on the issues mentioned in your assignment 1, now is the time for you to attempt to solve all that you believe to be the most important problems/issues by using the best practices, methodologies and technologies/automation. Please keep in mind that technology and automation do not suit for all business and also they cannot solve all problems; sometimes, the best practices can also improve the efficiency of the processes. In assignment 1, each individual student had already discussed 3 issues and best practices apply to these issues. In assignment 2, you should apply best practices to all key issues for the current process. To make sure that management agrees with your decisions, you need to explain why your solutions can solve the problems. You have to be realistic and need to consider business capabilities when you provide suggestions and solutions.

Your Tasks

Your work should include three parts.

Part 1: Level 2 Business Process Modelling (please note that all models and tables will be in appendix):

Model the current process using the Level 2 BPMN diagram(s). Correct, as needed, the Level 1 BPMN diagram(s) selected from one of your group members.

• Correct the Level 1 AS-IS BPMN diagram(s) you drew in the previous assignment based on the feedback (You don't need to re-submit level 1 AS-IS models, but it is an important step before you transfer models to level 2).
• Convert Level 1 AS-IS BPMN diagram(s) from assignment 1 into Level 2 AS-IS BPMN diagrams. This time you should add all features which you were not able to present by using level 1 BPMN in assignment 1 (A set of level 2 AS-IS models should be in the report appendices).
• Design new process(es) (TO-BE models) using BPM level 2 modelling which addresses the problems you have identified, and you suggest can feasibly be (A set of level 2 TO- BE models should be in the report appendices).
• All level 2 models should be labelled correctly in the model file (for example, a Bizagi file include all models).

Advice on modelling format:

The following requirements are for the as-is and to-be model(s).

• Model the process in BPMN using the modelling software. You have to copy all models into your report The original modelling file also required to submit through the modelling submission link.

        Each diagram should occupy no more than one page, Landscape!!!.

• All models in the file must be printable as they are, within margins and all diagram elements Layout your diagrams to ensure all contents are readable when your submission is printed on A4 paper. Check the final result is readable. Indecipherable content cannot be assessed and will attract a mark of zero.
• The models must be formatted logically and elegantly. The models should adhere to the qualities mentioned in
• You must have a clear layer of processes which should include main and a set of sub-processes.
• The process modelled should match what you have described in your analysis report. If the suggested solutions do not impact how your models look, you need to provide a brief
• The views of models must be consistent with each other, enabling the whole analysis to make

Part 2: Business Process Improvement Recommendation

You are required to provide recommendations for the possible changes to the business process or to the way they are managed which you consider will add value to their business and why they are more efficient and effective compared with the existing model.

You should carefully read the diagrams and link them to the key issues and consider if there are possibilities to alter the diagrams based as a result of your recommendations for solving problems (for example, combine the tasks, reduce double handling…). If so, you should provide the new to-be process diagram(s). If not, then should indicate why they do not affect.

Resources and Performance

For solving problems/issues, you also need to consider the resources and performance. For example:

1. Where is the process bottleneck?
2. How to better organize staff and allocate jobs to achieve 80% utilization?

You don't need to provide accurate numbers; general discussion and analysis will be efficient.

Best practices

For each issue/problem selected, state the Best Practices. As you have already discussed best practices in assignment 1, in assignment 2 you should just use the table to summarize selected best practices for all key issues and problems. The table should include:

1. The issue being considered.
2. Best Practice Choose from the Best Practices discussed in the lesson overview.
3. Please describe how the Best Practice is applied to the process and how it addresses the
4. Describe the possible advantages and any other issues addressed at the same
5. Any

Note: The table can be put in an appendix. Detailed discussion should be in the report.

Methodologies:

In the report, you are required to consider and discuss approaches (methodologies), Lean, Six Sigma & Lean Six Sigma. Which of them is best suited for substantially improving the case business Process(es), and why? You will need to provide a discussion summarising how the case business Processes will be impacted and changed, after adopt the methodology, how the processes be operated.

Part 3: Logical Automated Business Processing:

In the report part, you need to discuss if automation is one of the solutions for the current business process’ problems/issues. You should include key advantages, disadvantages, challenges and limitations and how important it is to consider automation in the long-term business process improvement practices.

In the modelling part, you should transform one of the current BPMN level 2 AS-IS model(s) into a logical automated model that shows how the process can be automated by a process engine (BPMS). It should clearly show how each participant communicates with the process engine and what data is transmitted. For this assignment, to present a logic automation model, you only need to consider a sub-process.

Advice for logical Automated Design

• The automated design model must contain one Executable pool (for the process engine). In the executable pool, you may have service or script tasks, gateways and intermediate message events. It will require BPMN Level 2 elements (BPMS lane).
• The automated logical design model will, in general, have many non-executable pools, one for each internal participant, generally Non-executable pools may contain just process fragments. Level 1 BPMN is acceptable. For the non-executable pools, it is not necessary to include start event and end events.
• A non-executable pool interacts with the executable pool (BPMS) by Message Flows. A Message flow will connect with a Message Event in the executable pool and a task in the non-executable
• The logical automated design model will also have many white-box pools, one for each external An external participant may interact with either an internal participant in a non- executable pool or directly with the process engine in the executable pool via a user interface, such as a website.

Group Assignment Submission Requirements

Just submit a single MSWord. Archives with multiple files and subfolders will not be accepted.

• A word-processed report of around 3000 - 3500 words which includes:
  • Executive Summary (not included in the word count)

o    Table of Contents (not included in the word count)

• Introduction

o    The main body which includes:

• Your analysis of identified solutions for the key problems

§   Your recommendations (as described in Part 2)

• A summary is providing a holistic picture of how you have approached the problems or opportunities and of how the case process will be improved if your recommendations are

§   Discuss if automation is a future solution, why or why not (part 3).

• Limitations: what you cannot achieve in this

§   A change management plan (how you manage changes).

• Conclusion

o    References (not included in the word count)

You MUST use the Harvard Referencing style throughout your report and include an accurate list of references at the end of the report. You can access the correct style from the library: Harvard System (http://www.swin.edu.au/lib/guides/harvard_system.pdf )

o    Appendices: All models and model explanations (not included in the word count)

• Pages of the report should have appropriate headers and footers and should include printed page numbers and the number of pages in the document (i.e. page number/total number of pages)
• Size 12 and 1.5 line space
• The cover sheet which includes:
  • All members' full names and student IDs
  • Your tutor's name and time of the tutorial
  • Unit code and name, assessment number, due date and % weighting

Late assignments may result in a lower grade for the assignment in terms of the University's Extensions and Late Penalties policies. Please refer to the unit guide for further details.

Any request for an extension must be directed to the convenor before the assignment due date. You must include appropriate supporting documentation such as a doctor's certificate or a letter from your employer. These forms may be scanned and emailed to the convener.