HRM560 NEEDS ASSESSMENT OF EC PROPERTY - ASSIGNMENT SOLUTION

• Introduction

With the advent of globalization, businesses are moving beyond the international borders and there is greater need of developing the workforce to adjust with changing requirement of globalized setting. The underlying report has focused on need assessment of employees of EC Property, who are currently operating only in Australia. The report has focused on the reasons of conducting need assessment of EC and has used individual level needs assessment by using competency framework. Moreover, the recommendations are provided about the training program which can address needs of EC’s employees. 

• Why to conduct need assessment of EC Property 

EC Property is considered as highly diversified business which has expanded in numerous areas of services over the years. Mainly, the service range of EC include corporate services, education and commercial cleaning, general repairs, gardening and maintenance along with general cleaning services of the company (EC Property, 2019). In order to deliver these diverse services, EC has attracted and managed more than 250 employees (EC Property, 2019). Need assessment mainly highlights any performance gap and issue which then helps in devising the training and development program for addressing those needs McDaniel et al., (2014). On the other hand, needs assessment is also carried out when new system or technology is implied in an organization or when an organization is willing to exploit and to take advantage of new opportunity (Caligiuri & Tarique, 2012).  EC Property is required to carry out need assessment for assuring that it identifies needs of its workforce in timely manner and then its devises most appropriate training program. 

Mainly, the analysis of EC Property indicates that company is meanwhile operating successfully, yet it is exposed with opportunity of further expansion which might need development of new skills and knowledge among employees of EC. The opportunity to enter into international markets, based on advent of globalization, has been considered as substantial for EC. In order to ensure success in globalized market, EC is exposed to the challenge of developing its workforce with respect to international markets. It has been highlighted by Moser (2012) that globalized markets are characterized by diverse cultural values. The diverse range of cultural values call for attention of management to develop skills through which they can encourage and motivate diverse workforce (Cohen, 2017). When workforce and management does not have cultural awareness, then the issues are likely to arise in the form of declining performance of workforce, which might cause issues in overall organizational performance. Therefore, it can be said that in order to assure smooth operations of company in new markets, it is important to make reliance on need assessment of workforce and then to develop most suitable training and development programs. The need assessment of EC Property is thus associated with pursuit of new opportunity by company and it is highly needed for succeeding in new markets. 

• Individual Level Need Assessment of EC Property 

The individual level needs assessment is important for analyzing the extent to which individuals do their jobs in desired way (Moser, 2012). Likewise, the individual level needs assessment also aids in assessing the capacity of individuals to do a new job, such as when company will pursue any new opportunity then it will assess needs of individual employees to ensure that whether they are able to work in cross cultural settings or not Mor Morris & Joh (2013). Therefore, the current level of workforce expertise can be identified by EC and training programs can be devised to address those needs of employees. This evidence indicate that most appropriate needs assessment method for EC is individual level method. 

The EC will maintain core reliance on competency model to assess the skills, knowledge and behavior of employees which can enable them to attain the desired goals of the organization. The suitability of this model lies in the fact that it not only assesses current skills but ensures that skills of employees are necessary to meet the future needs of organization as well. Likewise, the behavioral and personality characteristics of individuals are also assessed which are highly important for effectively operating in cross cultural settings Ng (2013).