Demonstrate Achievement of these Learning Outcome

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Purpose of this Assignment

This assignment is designed to assess your ability to defend and expand on Assessment 1 with a view to deepening your understanding of how redesigning service processes can improve operational efficiency.

This assignment is an extension of assessment 1.

Demonstrate Achievement of these Learning Outcome

1.1 Understand operations management concepts, theories and models suitable for designing product, service and processes, planning and control, and implementing improvements plans in tourism and hospitality businesses.

1.2 Evaluate operations management issues impacting product, service and processes in tourism and hospitality businesses.

1.3 Develop suitable operations management strategies that can help in providing sustainable products service and processes in tourism and hospitality businesses.

1.4 Present effective decision-making skills for evaluating product, service and processes with the help of different tourism and hospitality case studies.

Your Tasks

In the 15-minute audio/video recorded presentation, you must independently research/read other material other than the course materials and content; apply your findings in your arguments in an informative manner. Based on Assessment 1, you are required to advise James on ways in which Roxy’s can become a more efficient business operation.

Your Presentation Must Address these Questions

James has engaged you as the operations management consultant, to assess the current layout of the food truck and its operational efficiency. Develop and propose recommendations for how the layout can be rearranged to enhance Roxy’s operational efficiency?

(Note: Layout changes must be visualised in your presentation).

Using the information provided in the case study, calculate and explain:
1. Current throughput time, throughput rate per minute and per hour given that each sandwich is made to order. What is the maximum or total capacity of the food truck operation and identify any bottlenecks.
2. Propose a new arrangement by adding two more employees and redistributing tasks to alleviate the bottleneck and maximise total capacity. Re-calculate the throughput rate again per hour and in minutes with the new arrangement.
3. Evaluate the impact of including the additional two employees on job design at Roxy’s operation.

(Note: Excel spreadsheet computations for A-B must be visualised in your presentation).

As noted in the case study, during peak periods, the total wait time from arrival to departure can exceed 16 minutes. Analyse and discuss three innovative strategies, grounded in the principles learned in this course and informed by relevant theories, that Roxy's could implement to mitigate the perceived negative effects of queuing and enhance customer satisfaction during long wait times.
Critically assess and explain how the implementation of a lean synchronisation approach could enhance Roxy’s strategic business model. Present specific lean principles and techniques that could be applied.
Formulate strategic recommendations for James to ensure long -term sustainability of Roxy's. Provide a well-reasoned justification for proposed strategies, considering the business's current and future challenges.

Audio/Video Presentation Time Limit: 15 minutes (± 1 minute)

Note that the examiner will stop grading the assessment at 16 minutes.

Other Requirements

A maximum of 6 PowerPoint slides can be used in your presentation.
- These slides must be uploaded as a separate file in link given under A2.
- Do not exceed/be under the time/slides requirements.
- If your video exceeds the maximum length of 16 minutes, the marker will stop the video and you will only be marked on content delivered up to that point. You will also loose marks on the “follows instructions” marking criteria. This might also impact on your marks on other criteria if you are not finished when the marker stops watching, as you may not have demonstrated sufficient achievement of some marking criteria.
Your student ID or another photo ID must be inserted on the corner of the FIRST slide.
Use footnotes on each slide to demonstrate where you got particular information from.
In your audio/visual presentation, both your PowerPoint slides and your whole face must always be visible.
This presentation must be in your own voice, and not presented using a ‘screen reader’, a ‘read aloud’ software function, or AI.
Do not use video or audio clips in your presentation.
No props (e.g., costumes, musical instruments, laboratory equipment and animated backgrounds) are permitted in the presentation.

Citation and Referencing (APA 7)

Where specific references are made to a source, these must be presented in APA 7 referencing style.

View Rubric

A2: Individual Recorded Audio/Video Presentation

A2: Individual Recorded Audio/Video Presentation
Criteria	Ratings	Pts
Layout and Operational Efficiency Assessment view longer description	7 to >4 pts Excellent Demonstrates comprehensive understanding of current layout and operational inefficiencies; provides thorough analysis. Provides innovative, practical recommendations with strong justifications. Visuals are clear, detailed, and significantly enhance understanding of proposed changes. 4 to >3.5 pts Good Shows good understanding with minor gaps; provides a solid analysis. Offers practical recommendations with good justifications. Visuals are clear and mostly accurate, aiding understanding. 3.5 to >2 pts Satisfactory Basic understanding; some analysis provided but lacks depth. Recommendations are basic and somewhat justified. Visuals are basic and somewhat help in understanding. 2 to >0 pts Unsatisfactory Limited understanding; insufficient analysis. Recommendations are unclear or impractical with little justification. Visuals are unclear, inaccurate, or missing.	/ 7 pts
Capacity Optimisation view longer description	7 to >4 pts Excellent Accurate, detailed calculations with clear explanations. Thorough analysis with clear identification of capacity and bottlenecks. Innovative and practical rearrangement with clear task redistribution. Comprehensive evaluation of impact on job design with well-justified conclusions. Excel visuals are clear, detailed, and significantly enhance understanding of calculations. 4 to >3.5 pts Good Mostly accurate calculations with good explanations. Good analysis with mostly clear identification of capacity and bottlenecks. Practical rearrangement with good task redistribution. Good evaluation with mostly well-justified conclusions. Excel visuals are clear and mostly accurate, aiding understanding. 3.5 to >2 pts Satisfactory Basic calculations with some errors; explanations are somewhat clear. Basic analysis with some identification of capacity and bottlenecks. Basic rearrangement and task redistribution with some practicality. Basic evaluation with somewhat justified conclusions. Excel visuals are basic and somewhat help in understanding. 2 to >0 pts Unsatisfactory Inaccurate or missing calculations; explanations are unclear. Poor or missing analysis; capacity and bottlenecks not identified. Rearrangement and task redistribution are unclear or impractical. Limited evaluation; conclusions are poorly justified or missing. Excel visuals are unclear, inaccurate, or missing.	/ 7 pts
Customer Engagement and Queue Management view longer description	7 to >4 pts Excellent Comprehensive analysis with clear identification of key issues during peak times. Proposes three innovative, practical strategies with clear justifications. Strategies are strongly grounded in course principles with clear application. 4 to >3.5 pts Good Good analysis with identification of most key issues during peak times. Proposes three practical strategies with good justifications. Strategies are mostly grounded in course principles with good application. 3.5 to >2 pts Satisfactory Basic analysis with some identification of key issues. Proposes three basic strategies with some justifications. Strategies are somewhat grounded in course principles with basic application. 2 to >0 pts Unsatisfactory Limited analysis; key issues not identified. Proposes fewer than three strategies; justifications are unclear or missing. Strategies show little to no grounding in course principles.	/ 7 pts
Lean Synchronisation and Strategic Business Model view longer description	7 to >4 pts Excellent Demonstrates comprehensive understanding of lean principles and techniques. Provides clear, innovative, and practical applications to Roxy’s business model. 4 to >3.5 pts Good Shows good understanding of lean principles and techniques. Offers practical applications to Roxy’s business model with good justifications. 3.5 to >2 pts Satisfactory Basic understanding of lean principles and techniques. Applications to Roxy’s business model are basic and somewhat justified. 2 to >0 pts Unsatisfactory Limited understanding of lean principles and techniques. Applications are unclear, impractical, or poorly justified.	/ 7 pts
Strategic Recommendations for Sustainability view longer description	7 to >4 pts Excellent Identifies clear, innovative strategic options with strong rationale. Provides well-reasoned and thorough justifications for each recommendation. Thoroughly considers current and future challenges with clear strategies to address them. 4 to >3.5 pts Good Identifies good strategic options with solid rationale. Justifications are mostly well-reasoned and thorough. Considers most current and future challenges with strategies to address them. 3.5 to >2 pts Satisfactory Identifies basic strategic options with some rationale. Justifications are basic and somewhat clear. Basic consideration of challenges with some strategies to address them. 2 to >0 pts Unsatisfactory Identifies unclear or impractical options with little to no rationale. Justifications are unclear, poorly reasoned, or missing. Limited consideration of challenges; strategies are unclear or missing.	/ 7 pts
Support Materials	5 to >4 pts Excellent Both the video and supporting PPT slides are highly professional and visuals are clear, detailed, and significantly enhance the oral report. 4 to >3 pts Good Both the video and supporting PPT slides are professional and visuals are mostly accurate, and appropriately supports the oral report. 3 to >2.5 pts Satisfactory Either the video or supporting PPT slides require more professionalism to ensure they offer visual appeal and to appropriately enhance the oral report. Visuals are basic and somewhat help in understanding. 2.5 to >0 pts Unsatisfactory Both the video and the supporting PPT slides are completely lacking in professionalism and/or no practical examples provided at all. Visuals are unclear, inaccurate, or missing.	/ 5 pts
Personal Delivery	5 to >4 pts Excellent You portray a highly professional on-camera presence, and you hold the attention of the audience with clear and natural speech, as well as apt body language, with no obvious reference to notes or palm cards, demonstrating a confident understanding of the presentation content. 4 to >3 pts Good Your on-camera presence is somewhat professional and engaging, although both elements of presence could be enhanced. 3 to >2.5 pts Satisfactory Either the professionalism of your delivery or your ability to engage the audience needs to be greatly improved. 2.5 to >0 pts Unsatisfactory Your on-camera presence is neither professional nor engaging dur to unclear speech and/or inappropriate body language and/or reading so heavily from the slides, notes, palm cards that your understanding of the content is questionable.	/ 5 pts
Total Points: 0