Communication Diary Assignment help
Introduction
An effective communication needs to make reliance on inclusive communication process, along with offering consideration to interpersonal, intercultural and verbal and nonverbal cues of communication. In an underlying report, two instances of effective as well as non-effective communication messages are provided, along with offering justification of their being effective or non-effective. Finally, suggestions are being made to improve poorly constructed communication messages in the light of communication theories.
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Details of Communication messages
|
|
Email for schedule change request |
Email for mirror replacement |
Email from sales representative |
Group discussion with diverse team |
|
Date |
June 27, 2019 |
December 2020 |
February 2020 |
August 2019 |
|
Mode |
|
|
|
Face to face communication |
|
Type |
Request of rescheduling |
Response to mirror replacement request |
Advertisement |
Discussion on group issue |
|
Style |
Formal requesting |
Formal |
Convincing |
Discussion oriented |
|
Effective |
Yes |
Yes |
No |
No |
|
Reasons |
The message was formally and inclusively described in professional manner. |
It was complete, understandable, free from errors and considerate of reader’s concerns |
The message is not inclusive of details and structure is not good. |
Lack of intercultural aspects of communication and poor non verbal cues |
Effective Communication Cases
Request for Change of Schedule
While working as an internee, I have received a mail from one of the colleague, whose message has targeted all the team members. The effectiveness of this message is based on the notion that it has clearly mentioned subject, which clarifies the purpose of the email. Prior to starting communication, greeting gesture is presented to the audience, which according to Hänninen and Karjaluoto (2017) is important for initiating communicating at good grounds. Additionally, it is mentioned by Thompson (2018) that when communication messages are not started with greeting, the people from collective cultures are likely to feel offended, as they might consider it rude. The greeting to everyone in this message has supported in-group norm and thus strengthened the sense of team work.
Followed by this, the key communication message is well constructed and has clearly explained the issue under consideration. The communication is precise and at the same time it encompasses all the necessary details to make it complete. In the views of Evans et al. (2017) any communication which include too much or too little information is considered as ineffective, as it losses the purpose and might create sense of irritation among the reader. Additionally, the purpose of message should be clear in effective communication message and in this email, the request for swapping of shift is made in clear and concise manner, showing the effective description of the communication message.
Additionally, the message has focused on the aspect of lateral feedback, by encouraging the peers to respond to the message. The solution oriented feedback is termed as effective by Habib and Mucha, (2018) and same has been encouraged in the given communication message, as all team mates are encouraged to offer solution to the problem of Jeff
Additionally, it is considerable that given the email mode of communication, the aspect of nonverbal communication is missing. However, in one way mode of communication, the inclusiveness and completeness of message is mainly linked with clarity of message, use of simple and easy to understand language and consideration to the audience’s ease to understand the message. All of these aspects are considerably addressed in this message, showing that it is highly effective.
Mirror Replacement Message
The message received from Divine Décor is highly effective, as it has responded well to the query of replacing the mirror and clearly encompassed all the required details. The completeness, clarity, conciseness and coherence are clearly evident from this email and it can be noted that email has started with a perfect subject, thus providing clear introduction of the message.
As aligned with the views of Thompson (2018) the efforts of the reader are clearly appreciated, by referring to previous communication details. The aspect of solution oriented feedback has been encompassed in this communication message, which shows compliance with the views of (Thompson, 2018). Additionally, any good message is needed to solve the issue at hand Sindhu, Safaria and Deshmukh (2020) and this email conversation has clearly provided solution by mentioning that brand new mirror will be provided along with gift card. In addition to this, the effort is being made to maintain an effective future relationship, which shows that communication has encompassed the aspect of sincerity as well as of logic (Yoshida et al., 2018). Based on the provision of right information, avoidance of any redundancy, use of understandable language and consideration of reader’s concerns, it can be considered as an effective communication message.
Ineffective Communication Cases
Advertisement Appeal
The email which is mentioned in figure 2, is the example of promotional communication messages which are received from random individuals on almost daily basis. This communication can be regarded as highly ineffective, as it has vague and unclear subject which makes it complicated for the reader to understand the purpose of message, when it is first viewed (Sindhu, Safaria and Deshmukh, 2020). It is stated by Nakayama and Martin (2017) that when reader cannot understand the purpose at first glimpse of the message heading, which is subject in this case, then such message loses its attractiveness and meaningfulness in the eyes of the reader.
The sender has not clarified the reason of writing the message in effective way and use of language in this message is also not good. The last line of the email which has mentioned detail of experience and area of expertise, should have been encompassed in the initial lines of the message. It is showing that structure of the communication message is not clear and meaningful information has not been added to attract the attention of audience (Oetzel, 2017). Additionally, the good communication is said to include aspect of logical persuasion (Peña-Acuña et al., 2017), which seems missing in case of this message. Additionally, there are lot of spelling mistakes, which affect the presentation of the message. Based on all these aspects, it can be maintained that this communication message is not effective.
Conversation with Diverse group
Another instance of ineffective communication is linked with engagement with a diverse team of players during the work project. The communication between an American and Japanese team mate has went bad when aspect of cultural difference was completely overlooked by the American team mate. The group task has needed the consensus of each member but it was noted that American individual was aggressively contributing and negating the opinions of others, while the Japanese was quiet to the extent that he did not defended his point well. The difference was linked with variances in cultural norms and values of the individuals, whereby Japanese held collective values and did not want to violate the in-group relationship. On the other hand, American participant belonged from individualistic culture and had minimum concern about preservation of in-group relationship (Hänninen and Karjaluoto, 2017). The gestures and nonverbal aspects of communication have indicated that American group mate had stiff expressions and shown minimal feelings of empathy.
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