A lot of people have trouble while communicating with others in their everyday life at school, work or maybe just at home. Most of the time they are not able to convey their message to others properly and as a result, fail to achieve effective communication. Effective communication basically means getting the desired feedback from others when communicating with them. For example, you are talking to someone and want to get some information about a certain flight and if the other person gives you the details of that particular flight, then the objective of your communication is complete because you got the desired feedback or reply that you wanted and therefore, effective communication is achieved.
To help you become more effective in communication, the 7 C’s of communication mentioned below will surely improve your communication skills:
The first step for effective communication is to make sure that the messages you are trying to convey to others contain all the necessary information and also additional information that the receiver of the message may need. For example, a person asks you which flight flies from Australia to England, you should not just reply the person the name of the flight but also provide him with additional information that can answer other questions that he may have on his mind like the date and time of the flight, duration of the flight, ticket price, and where he could buy the ticket from.
Another important aspect of effective communication is to keep your message concise. Being concise means to convey your message by providing all the necessary information in the fewest words possible and eliminating other irrelevant information from your message.
Consideration means to keep the feelings of others in mind while communicating with them. Words like “I” and “We” should be replaced by “You”. Show the other person the benefits that he is receiving instead of showing them your interests and benefits. For example, the sentence “We are providing our customers with discounted rates on our products” can be replaced by “You will now receive discounted rates on our products”.
The term concreteness means to keep your message clear and vivid by including facts and figures in the message you are going to convey. For example, in the sentence “This printer can print very fast”, you can include facts and figures like the name of the printer and its precise printing speed like “This HP printer can print 15 pages in a minute”.
Getting the message from your mind into the mind of the receiver is called clarity. It basically means to keep your message simple and clear so that the other person can easily understand the idea you are trying to convey. You can keep your message clear by using words and phrases that the other person can easily interpret.
Courtesy is the act of showing kindness and respect to the receiver through your message. You should use words to like “Please” and “Thank You” to show your appreciation towards others.
This is the last aspect of the 7 C’s of communication. Correctness means to make sure that your message is free from grammatical, spelling, and punctuation mistakes. It also means to use the acceptable form of writing and to use facts and figures that are accurate.
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