COIT20248 - Supplementary Assessment

As university students in the 2000s, Peter and James often dreamed of starting their own business. While on their way to an ICT class, they drove by Hungry Jill Restaurant and noticed a “for sale” sign in the window. Peter and James quickly made arrangements to purchase the business, and Best-in-Town Burger (BITB) was born. The restaurant is moderately sized, consisting of a kitchen, dining room, counter, storage area, and office. Currently, all paperwork is done by hand (that is, the current information system is totally manual). Peter and James have discussed the benefits of purchasing an external software package; however, Peter wants to hire a software project team to help tailor-make a system for BITB.

Perishable food items, such as beef patties, buns, and vegetables, are delivered daily to BITB. Other items, such as napkins, straws, and cups, are ordered and delivered as needed. Peter receives deliveries at the restaurant’s back door and then updates a stock log form, which Peter uses to help track inventory items. Peter updates the stock log form when deliveries are received and nightly after daily sales have been tallied.

Customers place their orders at the counter and are also called when their orders are ready. The orders are written on an order ticket, totaled on the cash register, and then passed to the kitchen where the orders are prepared. The cash register is not capable of capturing point-of- sale information. Once an order is prepared and delivered, the order ticket is placed in the order ticket box. Peter reviews these order tickets nightly and makes adjustments to inventory.

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In the past several months, Peter has noticed various problems with BITB’s current information systems, especially with the inventory control, customer ordering, and management reporting systems. Because the inventory control and customer ordering systems are paper-based, errors often occur. These errors frequently affect delivery orders received from suppliers as well as customer orders. Peter has often wanted to have electronic access to forecasting information, inventory usage, and basic sales information. This access is impossible because of the paper-based system.

1. Discuss how you will apply the SDLC approach to developing and implementing the new information system for (10 marks)
2. Identify the major subsystems of the new BITB’s information system to be (5 marks)
3. In the class, we have discussed various software development approaches. Select any

three of them, and then briefly outline the concept of each of your selected development approaches. Which approach do you feel should be used by BITB? Why? (15 marks)