Purpose of this Assessment task | |
The purpose of this assessment is to test your knowledge in leading communication in the workplace as required by the unit BSBXCM501 Lead communication in the workplace. Your trainer/assessor will be assessing your work and provide you with constructive feedback on Canvas. This task will assess your knowledge to:
By successfully completing this assessment you will demonstrate that you have comprehensive knowledge and understanding required to lead communication in the workplace. Structure of this assessment Resource to undertake this assessment Before undertaking this assessment, you should have studied relevant learning resources and by your trainer/assessor. You should have a good understanding of the applicable legislations such as those relating to privacy and confidentiality, antidiscrimination etc. You will also require a pen and paper and access to a computer with the internet to do this assessment. What specific WHS requirements may be involved? This assessment will require you to be aware of the standard Workplace Health and Safety requirements e.g. Workplace Health and Safety Act and Workplace Health and Safety Legislation Your trainer/assessor will advise you on these and other legislative requirements. Reasonable adjustment If you have any literacy and numeracy issue/s in undertaking this assessment talk to your trainer/assessor, they should be able to help. Also, please talk to your trainer/assessor if you have any difficulty in understanding this assessment or if you have any special needs. How to do this assessment? 1. Read the given questions a couple of times to fully understand what is expected from you 2. Answer all parts of the question completely and correctly 3. Write your answers eligibly in blue or black pen or type your answers 4. Use the provided template to answer 5. Once you complete your answers carefully read them and check for their completeness and accuracy 6. Keep a copy of your completed work to make-up for any unforeseen loss or damage 7. If you use additional paper to answer put your name and student ID on it 8. Note that this assessment requires you to undertake some web research. Your trainer/assessor will provide you a list of relevant websites and digital materials you must read through.
Getting Started The assessment may be re-attempted on two (2) further occasions (maximum three (3) attempts in total). All assessments must be resubmitted within three (3) days of receiving your unsatisfactory grade. You must clearly have “Re-submission” on your resubmitted work. All questions must be answered satisfactorily for the assessment to be completed satisfactorily. For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment. Submitting your assessment When you are ready to submit your assessments, upload the files in Canvas via the submission tab. Word count In this assessment some of the questions include a word count. This is a guideline only, but your answers should not vary substantially (i.e. stay within +/- 10%) from the word count provided. Microsoft Word includes a word count tool. |
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Objective | To test the required knowledge of leading communication in the workplace |
Task 1: Knowledge Questions
Question 1 | Describe at least three (3) legislative requirements relevant to workplace communication. (50 words for each legislative requirement)
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Question 2 | Briefly describe the following organisational requirements relevant to workplace communication including their digital form: (50 words for each organisational requirement)
· workplace policies · codes of conduct · organisational reputation and culture
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Question 3 | List and describe three (3) techniques you can use to resolve communication challenges in the workplace. (100 words) | |||||||||||
Question 4 | Explain at least three (3) methods to mentor and coach others in the workplace. (100 words) | |||||||||||
Question 5 | Briefly explain the key principles of cross-cultural communication and communication with individuals with special needs or disabilities. (100 words) | |||||||||||
Question 6 | Discuss the communication protocols relevant to the following organisational information needs:
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Question 7 | Give at least two (2) examples of communication challenges relevant to performance evidence:
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Question 8 | Describe the key relevant features of the different communication styles you can use in the workplace. (50 words for each technique)
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Question 9 | Describe the key relevant features of the different communication methods you can use in the workplace. (50 words for each technique)
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Question 10 | Describe the key relevant features of cross cultural communication techniques in the workplace. (50 words for each technique)
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Question 11 | Describe the key relevant features of at least two (2) negotiation techniques you can use in the workplace. (50 words for each technique)
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Question 12 | Describe the key relevant features of at least three (3) conflict resolution techniques you can use in the workplace. (50 words for each technique)
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