BSBXCM501 Lead Communication in The Workplace - Communication Protocol - Assignment Help

Achieving Competence:

To be deemed competent in this assessment you must:

• Correctly address all of the assessment requirements as described in this task
• Correctly address all of the submission instructions
• Successfully complete the Assessment Questions
• Submit assessment on or before the due date with an assessment cover sheet

Performance objective:

For this task, you will demonstrate skills and knowledge required to develop, present, and negotiate a communication protocol

Assessment description:

For this task, you will develop a communication protocol and then persuasively present the protocol to obtain feedback and negotiate an outcome. This assessment task is in three parts:

• Part A: Develop a communication protocol
• Part B: Persuasively present the communication protocol
• Part C: Negotiate an

Complete all parts of the assessment with supporting documentation as required. Submit the assessment task in the required format and within the timeframe agreed with your assessor.

Required resources

For this assessment, learners will need access to:

• the internet
• word processing software, g. Microsoft Word, Google Docs
• appendices to this task:
  • Appendix 1: TelNow simulated business information
  • Appendix 2: Information needs analysis
  • Appendix 3: Communication protocol template
  • Appendix 4: Audience profiles and presentation preparation.

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Assessment Questions:

Part A: Develop a communication protocol

1. Analyse the information needs of the simulated business TelNow:

1. read the TelNow background information in Appendix 1
2. use the internet to research the information needs of telecommunications companies
3. identify the information needs of Consider the needs of both internal and external stakeholders, including:

1. suppliers
2. customers
3. team members
4. managers
5. executive managers

2. use the information needs analysis template in Appendix 2 to record your findings from this analysis.

2. Choose the type of protocol you’d like to For example:

• an internal or external communication guide
• a risk-based or emergency communication guide
• a style or formatting guide
• a procedure describing the breakdown and allocation of responsibilities for communication across the organisation
• a different type of communication protocol (as arranged with your assessor).

3. Document the communication protocol using the template in Appendix 3 or a word processing application. The document should include:

1. the purpose of the protocol – why does the document exist?
2. the target audience – who is the document for?
3. details of the protocol itself, including the situations in which it is to be used and how it should be interpreted
4. at least two materials to support the communication protocol (e.g. implementation schedule, supporting policy/procedure, legislation information, ). Ensure that supporting materials are:

1. written in plain English
2. concise (sentences and paragraphs are short)
3. structured with headings that format the document and guide the reader
4. presented in a font size that is legible

1. details for how to adapt the protocol to changing circumstances. You must describe at least three different situations that would require your protocol to be adapted to suit the new circumstances, and what changes would be The situations may be based on:

• role changes – adapting the protocol for different roles
• changes to delivery method
• changes in audience requirements
• changes in communication frequency
• another changing circumstance (as arranged with your assessor).

Part B: Persuasively present the communication protocol

4. Read the audience profiles in Appendix 2.4 before presenting your communication protocol to your To prepare for the presentation you must understand the different communication styles and the diverse needs of your audience. Your assessor will be simulating the audience members described in this appendix.
5. Using Appendix 4, document your preparation for your presentation, noting:

1. the different communication styles represented in the audience profiles
2. the strategies you are using to communicate effectively with the audience based on their needs, and providing a rationale for their use
3. the communication challenges associated with implementing your communication protocol to remove barriers to understanding
4. the diversity that exists in the TelNow team and how you can promote respectful communication within the team
5. the different persuasion principles you may need to use during the presentation, e.g. authority, consistency,

6. Present your communication protocol persuasively to your Ensure that you:

1. present information in a clear and succinct way
2. make the organisational requirements and goals clear to your audience
3. choose words, tone, body language and information that will motivate others to communicate respectfully
4. identify and address communication challenges
5. use a variety of communication styles that suit your audience members
6. apply persuasion

Your assessor will observe you during the presentation. Before you begin, familiarise yourself with the observation checklist for this task.

Part C: Negotiate an outcome

7. Arrange a time with your assessor to participate in a role-play. During the role-play, your assessor (or a nominated substitute) will play one of the audience members chosen from the audience profiles in Appendix 2.4. In the role-play, the audience member will propose at least one change to your communication
8. During the role-play you must negotiate the proposed change to your communication You must

1. evaluate the perspective of the person proposing the change
2. examine the outcomes that would result from the proposed change
3. respond to the feedback from the audience member and direct the course of the negotiation
4. negotiate towards key outcomes
5. confirm the outcomes of the negotiation in both verbal and written forms to the satisfaction of both parties.

Your assessor will observe you during the role-play. Before you begin, familiarise yourself with the observation checklist for this task.

• written documentation of the negotiated outcomes signed by both you and the assessor.