BSBTWK502 Manage Team Effectiveness - Assessment Task 1: Knowledge Questions

Task summary

·         This is an open book knowledge test, to be completed in your own time.

·         You need to answer all the written questions correctly.

Required

·         Access to textbooks/other learning materials.

·         Access to a computer and Microsoft Office.

·         Access to the internet.

Timing

·         Your assessor will advise you of the due date of this assessment via Canvas.

Submit onto Canvas

·         This completed workbook

Assessment criteria

·         All questions must be answered correctly for you to be assessed as having completed the task satisfactorily.

Re-submission opportunities

·         You will be provided feedback on your performance by the Assessor via Canvas. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

·         If any parts of the task are not satisfactorily completed, the assessor will provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

·         You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

·         You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Scenario

You are a frontline manager with responsibility for managing the performance of a team of twelve people. Team members currently work four days per week. Eight members of the teamwork Monday to Friday. The other four members of the team each work two days during the week and Saturday and Sunday. These four people would normally be paid penalty rates for the hours worked on the weekend.

The organisation has now implemented a Workplace Agreement. The Workplace Agreement includes a pay rise for all members of the team; however, penalty rates will no longer be paid on weekends.

Other benefits for employees in the Workplace Agreement include improved access to training and education and a requirement that all job vacancies be filled by internal applicants wherever they have the necessary skills, knowledge, and experience.

Your manager has explained to you that the senior management team is committed to increasing the levels of multi-skilling amongst employees. You will need to consider that in financial terms there is no longer any benefit in working weekends.