BSBSTR502 Facilitate Continuous Improvement - Assessment Task 1 – Knowledge Questions

Task summary

• This is an open book knowledge test, to be completed in your own time.
• You need to answer all the written questions correctly.

Required

• Access to textbooks/other learning materials.
• Access to a computer and Microsoft Office.
• Access to the internet.

Submit on Canvas

1. This completed workbook

Assessment criteria

• All questions must be answered correctly for you to be assessed as having completed the task satisfactorily.

Re-submission opportunities

• You will be provided feedback on your performance by the Assessor via Canvas. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

• If any part of the task is not satisfactorily completed, the assessor will provide you with written feedback to guide you on what you must undertake to demonstrate satisfactory performance. This assessment may be re-attempted twice. Your resubmission must be uploaded within three (3) days of receiving your grade of “not yet satisfactory”. You must clearly display “Resubmission” on your resubmitted work.

• You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

• You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

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Assessment Task 1: Knowledge Questions

Question 1

a) Give two (2) examples of communication strategies when implementing a continuous-improvement initiative.
b) Give Two (2) examples of business-related processes related to your chosen communication strategies when implementing a continuous-improvement initiative.
c) Explain how the selected strategies and processes could be used to support effective continuous improvement.

Question 2

Identify two (2) continuous improvement methodologies and briefly describe them.

Question 3

What strategies can you employ to ensure the adoption and implementation of continuous improvement methodologies?

Question 4

Why is it important to establish decision-making procedures that include the whole team?

Question 5

Identify and describe at least three (3) decision-making processes.

Question 6

Describe three (3) strategies to negotiate, resolve conflict and de-escalate incidents.

Question 7

Explain how a continuous improvement procedure such as “meetings” relate to other business systems and requirements including:
• knowledge management
• performance management
• quality and
• sustainability.

Question 8

List five (5) examples of sustainability principles which must be met upon the implementation of change and improvement processes. Why should you follow these principles?