Instructions:
- This assessment item has two Part A has Multiple Choice Questions and Part B has
Short answer questions.
- In order to be treated as competent, you have to attempt all sections and demonstrate satisfactory
- Answer all After completion, save the file and submit on PCT’s Moodle portal.
- Please read the questions Use clear descriptions and expressions.
Part A - Multiple Choice Questions
- To improve productivity, managers should tell employees
- To communicate only with the bosses
- To bring new ideas and concepts
- Not to share information with other employees
- All of the above
- Possible causes of poor performance might include,
- Misunderstood instructions and directions
- Inadequate training
- Personal problems not directly associated with work
- All of the above
- As a manager how would you monitor operations,
- Tracking progress
- Checking compliance
- Testing policies, procedures and systems
- All of the above
- When employee performance processes do not result any improvement, managers issue Warning procedure may not include,
- Last performance appraisal
- A written letter
- Dismissal
- Verbal warning
- Which of the following regarding conflict is not correct?
- Conflict is bad when it is mishandled
- Conflict is necessary for change and improvement
- Conflict is destructive
- Conflict requires proper management
- At different levels of organization, there should be processes to ensure that issues raised are resolved promptly or referred. They include,
- Conducting meetings
- Distributing newsletters
- Participating in planned organizational activities
- All of the above.
- Information collected needs to be arranged in a suitable format for:
- Analysis , Interpretation and Dissemination
- Recording,Interpretation and Dissemination
- Recording and Dissemination
- All of the above
- Sara joins an Australian organization as Occupational health and safety Her manager advised that the learner group is culturally diverse and majority of them
were born overseas. Identify the factor/s that Sara needs to consider,
- Knowing the audience
- Sharing the information or instructions that they understand
- Use easy English and better to avoid terminologies and phrases
- All of the above
- Employee motivation is highly important for every organization due to the benefits it’s able to bring. Benefits include,
- Facilitate workers reaching their personal and work goals
- Greater employee satisfaction
- Employees can go extra mile if requested
- All of the above
- Ensure that computer systems and software programs are used properly
- Establish libraries of information
- Set up and maintain filing systems such as filing cabinets
- All of the Above
- None of the above
- Which of the following is NOT a strategic alliance?
- Joint marketing campaign
- Cooperative product development
- Joint venture
- Merger
- An alliance between a supplier and a buyer that agree to use and share skills and capabilities in the supply chain, is called:
- Diversification alliance
- Shared supply alliance
- Complementary alliance
- Vertical integration alliance
- What is "strategic control"?
- Control over the production process within an organization, in the sense of determining how the employees of an organization perform their work.
- The process by which one entity influences, to varying degrees, the behaviour and output of another entity through informal mechanisms.
- Control over the means and methods on which the whole conduct of an organization depends.
- Control over the production process within an organization, in the sense of determining how informal practices are performed.
- If a relationship is important to you and you just want to “hide” your dissatisfaction, you may choose this conflict management style:
- accommodating
- withdrawal
- compromising
- collaborating
- The following guidelines can be helpful to initiate a collaborative conflict conversation EXCEPT:
- State ownership of the conflict.
- Mentally rehearse what you will
- Take as much time as you need to give your side.
- Do not blame or ascribe motives.
PART B - Short answer questions
- What is the difference between a strategic alliance and long-term agreement with respect to supplier? Give the example of alliance and show how you would measure its performance?
- A joint venture is an association formed by two or more entities with a separate legal identity to achieve specific business objectives. On the other hand, a strategic alliance is an arrangement between two or more companies that carry out a particular purpose.
- Briefly explain integrated stakeholder engagement and its How to create an effective engagement strategy for partner or a stakeholder?
- Stakeholder engagement, from the outset, helps build involvement and a sense of continuation to a new Allow adequate time and planning to include all relevant parties and to allow them to discuss, understand and internalise each project milestone or step in the process.
- What is collaboration? Explain Digital workplace with example and its
- Collaboration is a working practice whereby individuals work together for a common purpose to achieve business benefit. Collaboration enables individuals to work together to achieve a defined and common business purpose.
- What is the organisation culture? What must strategic leaders do to develop and sustain an effective organisation culture?
- The organizational culture definition relates to the structure of an organization such as a company or non-profit and the values, sociology, and psychology of that Some examples of organizational culture include philosophy, values, expectations, and experiences.
- What help do you need from the organisation to develop your skills, knowledge and capabilities in support of your career plans?
- Explain genuine shared vision and set of goals across the partnership? To whom will the partnership report? Is there a process to report on progress?
- The shared vision process gives the parties a reason to sit side by side; it strengthens their relationship and can lead to a deeper understanding of each party's business and how to leverage each other's strengths for mutual gain.
- List different type of resources that you may be required to allocate to your partnership program
- Human resources are an integral part of most projects
- Tools and equipment that are used to produce the product, but don't become part of it, must be identified and allocated to each task
- Materials
- Facilities
- What is various range of information that needs to be identified while forming partnerships using collaborative and consultative processes?
- Step 1: Determine the need and readiness.
- Step 2: Recruit the right people and organizations.
- Step 3: Assess resources needed.
- Step 4: Determine structure of the collaborative partnership.
- Step 5: Develop a communication
- Step 6: Agree on and develop an action plan.
- List various indicators and feedback processes that can be used to evaluate the health of the work
- When it comes to workplace health, there are seven key performance indicators to These include physical fitness, physical comfort, physical nourishment, cognitive well-being, social well-being, emotional well-being, and environmental well-being.
10. List various principles that need to be ensured while organising and allocating work activities in a cost effective and equitable manner with clear, quantifiable and agreed performance standards.
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