Purpose of this Assessment task |
The purpose of this assessment is to test your knowledge in communicating with influence as required by the unit BSBCMM511 Communicate with influence. Your trainer/assessor will be assessing your work and provide you with constructive feedback on Canvas. This task will assess your knowledge to:
· Identify communication requirements · Negotiate to achieve agreed outcome · Participate in and lead meetings · Make presentations By successfully completing this assessment you will demonstrate that you have comprehensive knowledge and understanding required to communicate with influence. Structure of this assessment Resource to undertake this assessment Before undertaking this assessment, you should have studied relevant learning resources and Bounce fitness documents provided on Canvas and by your trainer/assessor. You should have a good understanding of the applicable legislations such as relating to privacy and confidentiality, antidiscrimination etc. You will also require pen and paper and access to computer with internet to do this assessment. What specific WHS requirements may be involved? This assessment will require you to be aware of the standard Workplace Health and Safety requirements e.g. Workplace Health and Safety Act and Workplace Health and Safety Legislation Your trainer/assessor will advise you on these and other legislative requirements. Reasonable adjustment If you have any literacy and numeracy issue/s in undertaking this assessment talk to your trainer/assessor, they should be able to help. Also, please talk to your trainer/assessor if you have any difficulty in understanding this assessment or if you have any special needs. How to do this assessment? 1. Read the given questions couple of times to fully understand what is expected from you. 2. Answer all parts of the question completely and correctly 3. Write your answers eligibly in blue or black pen or word process your answers 4. Use the provided template to answer. 5. Once you complete your answers carefully read them and check for their completeness and accuracy 6. Keep a copy of your completed work to make-up for any unforeseen loss or damage 7. If you use additional paper to answer put your name and student ID in it. 8. Note that this assessment requires you to undertake some web research. Your trainer/assessor will provide you a list of relevant websites and digital materials you must read through. Getting Started The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your resubmitted work. All questions must be answered satisfactorily for the assessment to be completed satisfactorily. For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment. Submitting your assessment When you are ready to submit your assessments, upload the files in Canvas via the submission tab. Word count In this assessment some of the questions include a word count. This is a guideline only, but your answers should not vary substantially (i.e. +/- 10%) from the word count provided. Microsoft Word includes a word count tool. |
Task 1: Knowledge Questions
Question 1 | Explain what industry, media and government organisations, events and communication channels are relevant to the organisation. | |
Question 2 | What are the major principles of cross-cultural communication? | |
Question 3 | Explain the principles of negotiation, mediation, conflict resolution and incident de-escalation. | |
Question 4 | Describe structured and inclusive meeting procedures. | |
Question 5 | Describe an organisation’s policies and procedures relevant to:
· presenting and negotiating · leading and participating in meetings · making presentations |
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Question 6 | Explain the impact of your communication tone, structure, and style in the workplace. | |
Question 7 | Explain the requirements to maintain confidentiality in the workplace. |
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