The Importance of Sales and Collection Process in Accounting

Hi Katherine, I enjoyed reading your post and found it very informative. I think it is important to know what the sales and collection process entails before explaining how a proper AIS can help make the process more efficient, Richardson et al., (2021) states "the sales and collection process includes business activities related to selling products and services, maintaining customer records, billing customers, and recording payments from customers. It also includes activities necessary to manage accounts receivables, such as aging accounts and authorizing credit," (p. 134). Customer satisfaction is an important thing for business owners to keep in mind because if their customers are not satisfied, then they will no longer want to use that company's product or service, so having a properly designed and updated AIS is a major key to running a successful business. Thanks for the discussion, Shannon Andrews References Richardson, V. J., Chang, C. J. & Smith, R. (2021).Accounting information systems. (3rded). McGraw-Hill.