First published 2021 RTO Works www.rtoworks.com.au hello@rtoworks.com.au 0452 157 557 © 2021 RTO Works This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under theCopyright Act1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement. The information contained in this resource is, to the best of the project team's and publisher's knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information. While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us athello@rtoworks.com.au. Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package.
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