2. AI and the Future of work: Artificial Intelligence (AI) is used to describe advanced computerised systems and machines that simulate the ‘cognitive’ functions of the human brain, such as learning, reasoning, and planning (Lu, Li, Chen, Kim, & Serikawa, 2018). AI is transforming contemporary workplaces by overtaking many human capabilities, because organisations are harnessing AI to forecast demand, hire workers, deal with customers. For instance, AI can solve a variety of complex engineering and financial problems through the use of artificial neural networks (Bashiri & Geranmayeh, 2011) and fuzzy systems (Bˇelohl´ avek, Dauben, & Klir, 2017). Has AI exaggerated trends already evident in the workplace or is it a catalyst for new trends?
Point A
requires you to write a discussion piece on the changing nature of technology and its potential positive impact on workplaces and
Point B highlight the potential dangers associated with the use of such intelligent technologies in the workplace.
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