Knowledge Assessment
1. Give a brief definition of the following:
• Continuous improvement or Kaizen:
• The Deming Cycle -Plan-/DO/Check/Act:
• Six Sigma:
• Lean:
• Total Quality Management (TQM)
2. Think about an organisation you worked for. Mention 3 quality standards that can apply to organisations and define them.
3. Name and briefly describe 3 quality assurance tools
4. Name and briefly describe 3 quality control tools:
5. Describe 4 roles and responsibilities of quality management personnel:
6. Name and briefly describe at least 3 methods/techniques that you would use for managing continuous improvements:
Practical Assessment
Candidate Instructions
This assessment is a portfolio of evidence designed to assesses your ability to facilitate stakeholder engagement.
You are required to:
- Develop a project quality plan
- Design a project time execution and evaluation
- Address a case study
To develop your assessment, you can work on either of the following scenarios:
- Scenario 1:
Choose an organisation and industry that you are familiar with. For example, a company you have worked for or are working for now.
- Scenario 2:
Choose the case study provided by your trainer
This assessment comprises of the following sections:
Section 1: Project Quality Plan
Section 2: Project Quality Execution and Evaluation
Section 1: Project Quality Plan
Overview
| Task 1 – Quality Management Approach
Task 2 - Organisation, Responsibilities and interfaces Task 3 – Quality Planning Register Task 4 – Quality Planning Task 5 – Tools, environment and interfaces Task 6 – Quality Assurance Task 7 – Quality Control |
| Task 1 – Quality Management Approach |
Describe how the project quality plan has been developed, :
All points MUST be addressed. |
| Task 2 - Organisation, Responsibilities and interfaces | ||||||||||||||||||||||||
Describe the primary roles and responsibilities of the project team and other key stakeholders as related to project quality management. It could include: coaching, mentoring, auditing processes, project reviews, provision of key knowledge and expertise.
|
| Task 3 – Quality Planning Register | ||||||||||||||||||||||||||||||||||||||||
· The table below is your quality planning register. Review your plan and complete the table making sure that you address all the deliverables for your project.
|
| Task 4 – Quality Planning |
| This section is an overview of your project quality planning. Include:
· A summary of the key quality standards relevant to the project; mention expectations from customers, key stakeholder or client; critical success factors. · Add information about your overall approach to QA and QC: do you have identified key points to undertake QA and QC activities? How are you communicating findings to key stakeholders (specifically mention the stakeholders)? |
| Task 5 – Tools, environment and interfaces | ||||||||||||||||||||||||||||||||
List and define the quality tools that will be used to measure project quality and level of performance to define quality standards/metrics (specify if they will be used for quality assurance (QA), control (QC) or both (QAC)). Include how they will be applied to your project under ‘application’.
|
| Task 6 – Quality Assurance |
Describe:
All points MUST be addressed. |
| Task 7 – Quality Control |
Describe:
All points MUST be addressed. |
SECTION 2 – PROJECT QUALITY EXECUTION AND EVALUATION
When monitoring quality assurance processes, you find out that one of your deliverables was not properly quality assured and does not meet the quality requirements defined by your project plan. You are three weeks from completing your project. ALL points MUST be discussed
a) Indicate what project deliverable you have chosen to discuss:
b) Analyse the impact of the issue on your project progress. Consider risks, resource requirements, interdependencies, cost, quality and so forth.
c) Identify and describe what actions need to be undertaken to address the situation and maintain project objectives. Include your plan to implement the change/action. Use the table below to record your answers
d) Discuss how you the quality assurance process should have been applied to this deliverable.
e) Discuss how you are informing relevant stakeholders (mention which ones based on your project) about the issue. Record your answer in the table below:
2. After one month into the project, the lack of project management experience of the project team is undermining the success of the project. You have determined that the team is not performing quality assurance processes as instructed and they are not providing you with correct and current progress reports.
What remedial actions would you undertake?
Consider your project, your project quality planning document and reflect on the issues addressed in the previous questions (assume that the scenarios in question 1 and 2 happened during the execution phase of your project).
3. Address the following (ALL points MUST be discussed)
a) How would you identify and document quality management issues and recommend improvements for future projects?
b) Consider that you have now completed your project and you are preparing your project review report.
c) Write an evaluation report on the quality plan (to include lesson learned and recommendations for future projects) addressed to your client. (Minimum 100 words)
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