INFO6050 - Assessment Item 4: Written Report

Case Study (25%)

You have been asked to analyse an existing organisation and through systematic fact finding, research and documentation, you will then identify operational processes within that organisation.

In this assignment you will be playing the role of a Business Analyst who has been selected by management of Opal Health Care. The task is to analyse the current protocols within a section of the organisation. In particular, you will be investigating the possible changes to information systems and staff processes in the monitoring of residents.

Opal Health Care’s primary focus is to facilitate provided-managed care (PMC) for residents. Recently they are discussing the concept of moving into self-managed care (SMC) for residents.

In particular, their goal is to maximise the SMC time for all residents. The idea is to monitor the possible scenarios that may create a transition from SMC to PMC.

Areas of interest for their residents are:

• Health Management
• Reporting system

Due to the COVID situation, Opal Health Care policy (also NSW Health), require all staff to complete a rapid antigen test (RAT) every day before entering the resident areas and to wear N95 masks.

Further information will be given during the lectures.

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Assessment Purpose:

In this activity students will develop the ability to gather and record information, document systems and detail business requirements. They will then convey this clearly in a well presented and articulate manner. The business report will include:

Submission Requirements:

Required structure

·         Title Page (your details)

• Executive Summary
  • Why was the research was performed?
  • What are the major findings?
  • What are the next steps?
    • In other words, recommended pathways for management due to the findings from the research

·         Table of Contents

• Introduction

·         Report Goals

• What is the goal/s and objective/s of this report and target audience?

·         Business Overview Modelling

• Rich Picture of the current situation and a brief description of your model
• https://www.betterevaluation.org/en/evaluation-options/richpictures
• Activity Diagrams (Reporting System)

• As-Is
• To-Be

o   Use Case Diagram (Reporting System)

• Modelling the To-Be Process at a system level

·         Stakeholder analysis

• Who are the current stakeholders and a brief description, including their attitude?
• Power/Interest matrix (An example week 5 lab notes)
• How to manage each stakeholder? (This will be in the form of a table or similar)

·         Strategy Analysis

• External: Current PESTLE
• https://pestleanalysis.com/pestle-analysis-of-higher-education-in-the-uk/

·         SWOT analysis

• The strategy analysis will form the basis of this model
• Rank the factors and then put them into the SWOT matrix
• https://www.mindtools.com/pages/article/newTMC_05.htm

·         Current Process identification

• Identify 3 processes (you would change) and for each one give a:
• Process statement,
• Goal (link back to process identified),
• Objectives (to measure the goal),
• Requirements (for objectives)
• Constraints (for objectives)

·         Next steps

• Link this back to your each one of the processes you identified in the last
• In other words, you may have more than one next step for each process identified
• This is a roadmap not a solution

·         Conclusion

• Reference

·         Bibliography:

• Appendices (if required)

General:

·         At least 5 journal or book references

• References (APA) Add retrieved date for urls
• Add page numbers and your name as a footer or header
• Included spaces between paragraphs
• Font 11-12