BSBXCM501 Lead Communication in The Workplace

Assessment Submission details:

1. Please include following details on the top of your assessment:
   • Your Name
   • Your Student Id
   • Your Trainer’s name
   • Title of your Assessment
   • Assessment Due Date
   • Actual Submission Date

Please Note: Any changes in the assessment due date must be approved by your trainer.

2. This assessment must be in Microsoft word format. Following settings should be made for this assignment to keep consistency among all the assessments:

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3. Do not forget to attach the Cover Sheet at the front of the
4. Make sure you have signed the Cover sheet to declare this is your own
5. You can e-mail this assessment to your trainer’s e-mail address with following details: In ‘subject’ mention your ‘student Id – Your name’.

Achieving Competence:

To be deemed competent in this assessment you must:

• Correctly address all of the assessment requirements as described in this task
• Correctly address all of the submission instructions
• Successfully complete the Assessment Questions
• Submit assessment on or before the due date with an assessment cover sheet

Performance objective:

For this task, you will demonstrate skills and knowledge required to lead communication in the workplace.

Assessment description:

Answer the following questions and write your answers clearly. All questions must be answered correctly, and you must provide enough detail to demonstrate your knowledge.

Your responses should be submitted in written format (or in another format as agreed with your assessor) and must be in your own words. Your assessor will ensure that you have been provided with all relevant documentation.

Assessment Questions:

1. Find one piece of legislation that is relevant to workplace
   1. What is the title of the legislation you have chosen?
   2. Identify and explain at least two pieces of written or verbal information that this legislation requires your workplace to develop, deliver or communicate.

2. Give three examples of the different workplace policies that can be developed to promote consistent
3. Answer the following questions about codes of
   1. What is the purpose of a code of conduct?
   2. Describe at least two examples of how a code of conduct can guide communication in the workplace.

4. Describe at least two ways organisations ensure their external communication is consistent to protect and maintain their
5. Describe at least two ways of solving communication challenges in the
6. Describe at least two key differences between the coaching and mentoring approaches when assisting others to communicate
7. Describe at least three techniques that can be used to enhance cross-cultural
8. Describe at least two principles for communicating with people with a physical, mental or intellectual
9. Answer these questions about external and internal
   1. What are at least two ways communication protocols guide external communication?
   2. What are at least two ways communication protocols guide internal communication?

10. What are at least three things that should be included in an emergency communication protocol?
11. Answer these questions about style
    1. What is the purpose of a style guide?
    2. List at least three things a style guide may contain.

12. What steps should be followed when allocating communication responsibilities for a specific task?
13. Describe at least three steps to resolving a workplace
14. Describe at least two things workplaces can do to ensure that safety communication is understood by everyone in a workplace, no matter what level of education and literacy its workers
15. What are at least two examples of unethical types of communication?
16. Describe at least three different ways to ‘frame’ organisational
17. Answer these questions about communication
    1. Describe what is meant by a ‘communication style’.
    2. Describe at least three different communication styles and how these styles communicate with others.

18. Describe three different communication methods and the situations you would use each of
19. Describe three negotiation strategies, and give an example of when each one could be used.