BSBXCM501 Lead Communication in The Workplace - Assessment Task 2

The Mentoring Session

This project requires you to demonstrate that you can lead communication in the workplace by:
• researching internal and external information needs
• developing and implementing communication protocols
• persuasively and professionally presenting information to negotiate desired outcomes to a variety of audiences
• improving communication challenges and processes through review.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!

You will need to communicate with people who work for, or are involved, in this business several times. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference) as long as it meets the requirements outlined in the Project Portfolio.
You will be basing your communication on a relevant workplace issue or project that provides an opportunity for negotiation.

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Examples of suitable issues or projects you may want to consider include:
• wage negotiations
• property lease agreements
• KPIs
• project scope negotiations
• deliverable due dates
• supplier payment terms
• internal budget discussions

If you choose your own business (or one you work for/are familiar with), it is important that this business has organisational policy and procedures related to communication already developed.
Speak to your assessor to get approval if you want to base this on your own business or one you work for.

To complete Assessment task 2 successfully you are required to:
• research internal and external information needs of your chosen organisation
• develop and implement communication protocols according to information needs
• prepare to mentor someone (e.g. junior employee) to achieve the organisation’s communication goals and adhere to developed protocols
• Obtain feedback from your assessor
• Identify and document areas of improvement in communication or organisational practices.
• Implement plans to improve communication processes

Mentor the chosen person.
The mentoring session should last for 15 minutes.
The mentoring session may be with an actual staff member or alternatively family, friends, classmates can play the role of the person being mentored.
Your trainer/assessor will observe and evaluate your performance and must complete the performance checklist.
The mentoring Session can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later.
Your assessor can provide you with more details at this step.
Make sure you follow the instructions above and meet the timeframes allocated.

Assessment Task 2

The Mentoring Session

Please read the below information carefully prior commencing the Mentoring Session.

• You are required to mentor one person, following sound mentoring principles to assist them understand and achieve organisational communication requirements and goals.
• As part of your mentoring session, you are also required to direct the person to adhere to communication protocol and communicate respectfully at all times, considering the needs of others.
• Complete the table below with the required information.