SITXHRM004 Recruit, select and induct staff

GENERAL INSTRUCTIONS

This assessment is based on ACA Restaurant Cafe’ Business Plan and use several scenarios to complete the 17 Tasks.

You will have to respond to all the tasks by demonstrating your skills and knowledge within the assessment guidelines and requirements. In some tasks, there are templates and tables, which you will have to complete in order to ensure you demonstrate the skills and knowledge of the units.

To be deemed competent in this assessment each student must demonstrate through written reports and providing information in given templates, the knowledge and understanding of what actions are necessary to obtain and keep current with the legislative requirements for their industry and specific business.

TABLE OF CONTENT

The learner is required to update and adjust the page numbers and topics based on the amount of their content and the responses made to each task.

ASSESSMENT TASK I

Background Scenario

As stated in the Business details above, ACA Restaurant Cafe’ is owned and managed by partners Emma Supreme and Rufus Clarendon.

The restaurant trading hours:

Monday – Friday:     6:00 am – 9:00 pm

Saturday:                 8:00 am – 9:00 pm

Sunday                    8:00 am – 9:00 pm

ACA Restaurant Cafe’ has been experiencing consistent growth in sales and numbers of customers over the last two years. This growth has led to a need for an additional Restaurant Manager for day to day operations and management of the business and a fifth Wait staff for customer services.

The aim is to recruit a Restaurant Manager who is able to provide an intermediate service between clients and suppliers to plan marketing campaigns and strategies that help meet sales as well as overseeing of other key responsibilities which includes overseeing food preparation, ensuring quality of the servings, the establishment of inventory, adhering to health and safety precautions, record keeping WHS practices for health inspectors, and manage customer complaints with the drive to amplify his/her position in taking responsibility for higher-level work operations and manage staff performance. The fifth Wait staff will cater the key but not limited to responsibilities in taking orders, serving food and beverages to customers in dining establishments, formulate listed checks and take payments and maintenance and set up of the dining areas that will ensure they have a satisfying dining experience.

Refer to the current organisational chart and key personnel as stated previously in e-learning

You are the current Manager, Joe Roux, who works five days a week. You are a good manager and works odd weeks of the month from Monday to Thursday and every even week from Saturday to Tuesday. You are not available on Fridays and the restaurant does not run as smoothly. The owners of the restaurant have also decided to start opening on more hours on Saturdays and Sundays due to increased business operation and customer demands as follows:

Saturday:   6:00 am to 11:00 pm

Sunday: 6:00 am to 11:00 pm

and would like to have at least one manager working from Monday to Saturday.

Owners Emma has provided you (assume yourself to be Joe Roux) with the task of recruiting a full-time or part-time Restaurant Manager (working Tuesday–Saturday or Wednesday–Saturday). Recruitment, selection, and induction processes must be undertaken in accordance with relevant external standards, such as legislation and codes of practice, and internal standards, such as organisational policies and procedures.

You will need to review organisational documentation and undertake preliminary research into hiring a Manager for ACA Restaurant Café’.

The new staff member needs to be appointed within six months.

Consultation notes

The following are recorded notes from consultations that you have undertaken with management.