CHCCOM002 Use Communication To Build Relationships - Assessment Task 2

Assessment Activity 2 – Demonstration With Questions

You are asked to host a meeting, with the purpose of discussing a workplace issue. The issue is that you have noticed that some staff have been swearing at the clients and on one occasion a staff member was heard calling a disabled client “an idiot”.

You must conduct the meeting with your group participants, each taking turns to run their own meeting. You must also complete the following tasks as part of the meeting preparation process, using the provided templates.

Before the meeting:

• ⮚ Communicate details of the meeting to the participants in a simulated email (template provided by your trainer)
• ⮚ Make sure that three people in your group have a Feedback sheet to complete

During the meeting:

• ⮚ Open the meeting, welcome participants, discuss purpose of the meeting
• ⮚ Encourage all members to participate
• ⮚ Communicate clearly
• ⮚ Resolve any conflict between participants
• ⮚ Wrap up meeting and close meeting appropriately