CHCDIV001 Work With Diverse People - Assessment Activities

Assessment Activities

Activity 4A

• What are some common causes of communication misunderstandings?
• Name and explain four barriers to effective communication.

Activity 4B

• What model can you use to resolve conflicts? Outline the process below.

Activity 4C

• Choose three of the following conflicts and explain how you would deal with them:

1. Closed or unreceptive attitudes
2. Mistrust or misunderstanding of people, organisations, systems and/or processes
3. Emotional states, such as fear, anger and frustration
4. Mistrust and conflict
5. Support
6. Interpersonal conflict
7. Intragroup conflict

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