R and K Taxation Experts
R and K Taxation Experts was established in 2011. Specialising with income tax preparation for individuals and small companies. We started on casual leasing in one of the smallest shopping centre around our local community. It was challenging from the start because we rarely know anyone in the area and being Asian as well makes it harder to proved our potential to our clients that we can help them get possible maximise Tax refund.
Eventually since we did not stop educating ourselves and keeping abreast of all current Taxation laws we gained all the confidence of helping our clients in best possible ways by not only giving them maximum Tax refund but also giving them advise on any tax matters. Our clients were satisfied and started referring us to their friends and family members. At the start having 300 clients, after almost 10 years we have now at least 7,000 clients and increasing. We also introduced franchising of the business for the past 4 years now.
At the moment we are hiring graduating accounting students and giving the thorough training in Australian Taxation and its relevant laws subjects pertaining to Tax Preparation and guidelines. We do not accept non accounting students to make sure our employees has wider knowledge in the area of Accounting and Taxation. We also give priorities to international students who find it hard to find a job because of their cultural background and multicultural settings.
Our Company’s best practice is treating our employees and franchisees as family members by providing them rigid training, support and exposures to different taxation common problems and mistakes.
Selfless sharing of our knowledge is paramount important to our organization. Learning to have a good customer service is very important. and Dealing with difficult clients likewise challenging, however because of our training with clients relations we are on top of it and our employees coming from multicultural settings is also an advantage. Our clients are treated equally regardless of their nationality. We give them proper explanations regarding their concern in very simple and understanding ways that they would comprehend.
It is also our mission to make our clients satisfied and well informed of their taxes matters . Clients can ask any questions or concern if they have any.
Social responsibility is also part of our company’s mission, giving back to the community and be socially responsible for the betterment of our local community by giving free tax preparations for the least advantage and help them with right understanding of their financial matters.
In terms of operation, one of the best strategies we adopt is to make ourselves competent and experts in this field by continuously learning of the Current Tax Laws. We also learned from others Tax Agents mistakes and trying to not commit the same. We tried our best to improved our craft in the best of our abilities.
I would say that we have started building a name in Taxation office industry and our vision is to be the best Tax agents and adviser in the field of Accountancy and Taxation.
