WHY INFORMATION SYSTEM FAILS IN ORGANIZATION ?

INTRODUCTION

The role of Information System is very significant in today’s competitive environment for the sake of protecting the core capability of any company. Information System helps the official stakeholders of the organization by providing them reliable updates and helps the industries where immediate updates are very crucial; some of these industries are travelling services, stock exchange, banking and the like. Almost all the companies are now investing in to Information System in order to reap the core benefits that it offers. However, these investments do not always end up be reaping benefits; risk is definitely involved in this case and ‘failures’ are unfortunately a part of this very field. Researchers have tried to come up with the major causes for these failures; even academicians have put in their efforts to do so. However, none of them has been able to resolve this complex mystery.

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The failure of Information System that causes much trouble for the businesses may be due to either of the many reasons. Many researchers have found out that the failure is not only due to the technological issues. Some other important aspects to be considered are the human resources as well as the operations of the business.

As per various examinations, the failure of an Information System occurs when the assembling is not as per the prescribed design, expenses are beyond prediction, deadlines are not met or when the Information System is unable to cope with the requirements of the customers.  These are not but only a few of the reasons for the failure of Information Systems that have been observed. One of the key points here is that even of the failure of IS occurs, the system should continue operating.

These are only some of the facts that correspond with the other observations. Though failure may occur, the work on the system should not stop. The real failure that occurs eventual rather irrevocably is when a company fails to maintain enough support in order to continue working on the system, which includes improvement, repairs and the operations; moreover, any pause in the work dissatisfies the users from the system. Other reasons why IS fails can be due to the fact that it was less planned, was executed without studying it thoroughly, objectives were not defined, and last but not the least that there was lack of consideration in regards to the involvement of the employees’ spirit, relatively less synchronization, lack of information and execution in the presence of which they could have done much better.

Issue

The basic purpose of intranet is to locate and use information faster and enhance the collaboration in order to achieve optimum results. But, the situation is quite devastating in Acme. The use of intranet has become quite complicated in Acme, and it really needs up-gradation. Current intranet lacks uniformity of knowledge badly. Knowledge management is something really important in this sector, and it should be placed at a single platform. The nature of the work is different and consultants face a number of issues in accessing the intranet. Having a properly planned strategy allows integration of the current systems and better efficiency.

The most popular benefits of Intranet are knowledge management, task completion, collaboration and communication. The core element of strategy is not to focus any one of these points; in fact, you should focus on all three models, because they have primary concentration. The new strategy contains continuous improvements and redevelopment of the whole infrastructure. There should be a certain roadmap, ranging from 6-12 months that contains step-by-step improvement and redevelopment. The strategy must be strong enough to be implemented effectively. Let us divide the strategy into 4 distinct phases since whole structure needs to be reorganized in Acme. These phases include Assessment, Planning, Implementation, Objectives’ Setting and Delivery.

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Author: Chris