ASSIGNMENT HELP ON COFFEE SHOP

The current section is aimed at reviewing the research in terms of customer expectations and quality of service in the area of restaurants and coffee shops. It is highly important for a new business to consider the aspects of customer’s expectations in terms of service quality and customer satisfaction with the purpose of generating significant success from new business.  It has been highlighted by the Grundey (2010) that before pursuing new set of ideas and introducing new services it is important to understand the concerns of customers. The business which recognizes expectations of customers in effective manner are more likely to transfer this understanding into the success of their business.