CHCCOM005 Communicate and work in health and community services -Assessment Activities

Assessment Activities

Activity 1A

• List three attributes of both verbal and non-verbal communication.
• Briefly explain Lasswell’s model of communication and how this differs with the Shannon and Weaver model of communication.
• Why should you demonstrate respect in your communications at work in the health and community services?

Activity 1B

• Give an example of a situation at work where you have communicated service information to another person. Give details of the communication and how you made the information clear so this could be understood.
• How can networking help you within the workplace?

Activity 1C

• How can you confirm a person has understood you?
• Give an example of how you have needed to summarise information to clarify understanding. This should be from a work role situation.

Activity 1D

• What are reflection skills?
• What is motivational interviewing?
• Why should you use collaboration over confrontation at work?

Activity 1E

• What precautions can you take to ensure confidentiality is kept during communication?
• Briefly describe a situation where you have exchanged information in the workplace, provide details of the timeframes and the confidentiality requirements that were needed.