Human resource management Assessment Task 2

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Assessment Task 2

In this assessment task, students are required to reflect on and discuss Deming’s observations on performance management. The student will analyse and synthesise relevant academic literature to support their argument.

Context - A Deming Quotation
‘The merit rating nourishes short-term performance, annihilates long-term planning, builds fear, demolishes teamwork, [and] nourishes rivalry and politics. It leaves people bitter, crushed, bruised, battered, desolate, despondent, dejected, feeling inferior, some even depressed, unfit for work for weeks after receipt of rating, unable to comprehend why they are inferior. It is unfair, as it ascribes to the people in a group differences that may be caused totally by the system that they work in.’
{Source: Deming, W.E ,Orsini, J. 2013. The essential Deming : Leadership principles from the father of total quality management. New York: McGraw-Hill. From The Merit System: The Annual Appraisal: Destroyer of People by W. Edwards Deming. As included in The Essential Deming (page 27). Also refer to https://deming.org/deming-the-man/ (Links to an external site.)

The Essay Question to address: From your research to what degree are Deming’s observations contained in the quotation about performance management still true? How have some of these adverse outcomes been addressed in contemporary organisations? What HRM skills might be employed to avoid them?

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