BSB51918 Diploma of Leadership and Management - Clustered Case Study Help

Task 1: Scenario 1

1. Purpose of consultation

1. In the context of workplace issues, explain the purpose of the proposed consultation. Your response should be approximately 50-100 words.
2. Justify three reasons why the consultation is required. Your response should be approximately 50-100 words.
3. Summarise the key point of the information provided by your external network, Fair Work Australia regarding information relevant to consultation with the team concerning workplace change. Your response should be approximately 50-100 words.
4. Recommend the appropriate steps the customer service team should take in order to receive regular updates on employment issues from the Fair Work Ombudsman and the Plan2go Human Resources departments. Your response should be approximately 50-100 words.

2. Consultation process

1. Recommend three consultation techniques/methods and explain why they would work in the context of this consultation. Your response should be approximately 50-100 words.

3. Feedback 

1. Review the process you will follow to provide feedback to employees regarding the outcomes of the consultation process and the value of contributions. Your answer should be approximately 80-150 words.
2. Consider the process you would use to ensure that issues/conflicts raised during consultation will be resolved. Explain how you would mitigate the risk and at what point you may need to escalate the issue to relevant personnel. Your answer should be approximately 100-150 words.
3. Recommend at least three documents relevant to communicating the new flexible work arrangements to employees. Your answer should be approximately 50-100 words.