June 2, 2024

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BSBWOR203 Work Effectively

Practical Assessment Template

Elements Performance Criteria

1. Develop effective workplace relationships	1.1	Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships
	1.2	Take time and resource constraints into account in fulfilling work requirements of self and others
	1.3	Encourage, acknowledge and act on constructive feedback provided by others in the workgroup

2. Contribute to workgroup activities	2.1	Provide support to team members to ensure workgroup goals are met
	2.2	Contribute constructively to workgroup goals and tasks according to organisational requirements
	2.3	Share information relevant to work with workgroup to ensure designated goals are met
	2.4	Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup

3. Deal effectively with issues, problems and conflict	3.1	Respect differences in personal values and beliefs and their importance in the development of relationships
	3.2	Identify any linguistic and cultural differences in communication styles and respond appropriately
	3.3	Identify issues, problems and conflict encountered in the workplace
	3.4	Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description	Examples/Instance observed	Date
Reading	1.1	Identifies and interprets information to determine task requirements
Writing	2.3, 2.4	Completes required documentation using organisational formats Composes simple documents for others to read
Oral Communication	1.3, 3.2, 3.4	Presents information and seeks advice using language and features appropriate to audience Participates in discussions using listening and questioning to elicit views of others and to clarify or confirm understanding
Numeracy	1.2	Interprets information related to timeframes and resource quantities
Navigate the world of work	1.1, 2.2	Understands responsibilities of own role and follows explicit and implicit organisational protocols and procedures
Interact with others	1.1, 1.3, 2.1-2.4, 3.1, 3.2, 3.4	Selects and uses appropriate communication practices when seeking or sharing information Establishes and builds rapport and relationships with others to foster a culture of respect and cooperation in communications
Get the work done	1.2, 2.4, 3.3, 3.4	Plans and organises work commitments to ensure deadlines and objectives are met Uses formal analytical thinking techniques to recognise and respond to routine problems

Performance Evidence

Evidence of the ability to:

identify own responsibilities in relation to the team and the organisation's requirements
work effectively in a workgroup including:

supporting team members
using culturally appropriate communication skills
acting on constructive feedback
cooperating and contributing to team goals
identifying improvement opportunities

identify problems and conflicts and address them appropriately.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline the organisational standards, policies and procedures that relate to own work role
outline team responsibilities and duties and their relationship to individual responsibilities and duties.
summarise conflict resolution techniques.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

office equipment and resources
workplace documentation
case studies and, where possible, real situations
interaction with others.

No.	Assessment	Method
1	Professional Attributes demonstrated	prac
2	Practical Tasks completed	prac
3	All Aspects of Health and Safety adhered to	prac
4	Assessment/Portfolio complete	Written/practical
5	Checkpoints/Quiz completed	Written/elec.
Adjustments required:

Location: Assessment context/TH&E area:

Practical/Task	Spec	Reference	Criteria	1. Attempt		2. Attempt		3. Attempt
				S	NYS	S	NYS	S	NYS
STOCK TAKE			TODAY (FRIDAY)YOU AND 3 OTHER MEMBER OF YOUR KITCHEN TEAM ARE ALLOCATED THE TASK TO PERFORM STOCK TAKE FOR KITCHEN THIS COMING MONDAY. HOW WOULD YOU CARRY OUT THIS ACTIVITY WHILE PERFORMING IT IN A TEAM?
Constructive feedback to student including the following aspects: WHS: STOCK TAKE Learning: TASK TO PERFORM STOCK TAKE FOR KITCHEN Workflow/Planning and Organising: WHAT WILL YOU PLAN Technology:ANY TECHNOLOGY OR PROCESS YO USE Time Constraints: HOW LONG IT WILL TAKE YOU TO PERFORM . Team work:TEAM ALLOCATION AND DUTIES Communication: HOW WOULD YOU COMMUNICATE WITH TEAM MEMBERS Problem solving:HOW TO RESOLVE PROBLEMS. PROVIDE SOME EXAMPLE IN CASE OF PROBLEM FACED IT STOCK TAKE PROCESS Self – Management:HOW WILL YOU FOLLOW PROCEDURE DISCUSSED FOR THE DUTY ALLOCATED Initiative and Enterprise:HOW WOULD YOU CONTRIBUTE General:SUMMARY

Practical	Spec	Reference	Criteria	1. Attempt		2. Attempt		3. Attempt
				S	NYS	S	NYS	S	NYS
CLEANING			YOU AND 2 CHEF FROM LUNCH SHIFT ARE ALLOCATED DUTY TO CLEAN KICTEHN DURING SERVICE PERIOD FROM 3PM-5PM.WHICH AREA WOULD YOU CHOOSE TO CLEAN,WHY AND HOW.
Constructive feedback to student including the following aspects: WHS:WHAT ARE THE WHS CONCERNS Learning:WHAT INFORMATION WOULD YOU NEED Work flow/Planning and Organising:WHAT WILL YOU PLAN Technology:ANY TECHNOLOGY OR PROCESS YO USE Time Constraints: HOW LONG IT WILL TAKE YOU TO PERFORM . Team work:TEAM ALLOCATION AND DUTIES Communication: HOW WOULD YOU COMMUNICATE WITH TEAM MEMBERS Problem solving:HOW TO RESOLVE PROBLEMS. PROVIDE SOME EXAMPLE IN CASE OF PROBLEM FACED IT STOCK TAKE PROCESS Self – Management:HOW WILL YOU FOLLOW PROCEDURE DISCUSSED FOR THE DUTY ALLOCATED Initiative and Enterprise:HOW WOULD YOU CONTRIBUTE General:SUMMARY

Practical	Spec	Reference	Criteria	1. Attempt		2. Attempt		3. Attempt
				S	NYS	S	NYS	S	NYS
EVENT			YOU AND 2 CHEF HAVE BEEN ASSIGNED TO PREPARE FOR A BIRHDAY PARTY MENU FOR A EVENT ON SUNDAY LUNCH TIME.SUNDAY IS USUALLY CLOSED AS REASTAURANT DOES NOT OPEN FOR SERVICE.HOW WOULD YOU PLAN ,PREPARE AND SERVICE FOR THE EVENT. WHO WILL YOU LAISONN WITH.
Constructive feedback to student including the following aspects: WHS:WHAT ARE THE WHS CONCERNS Learning:WHAT INFORMATION WOULD YOU NEED Work flow/Planning and Organising:WHAT WILL YOU PLAN Technology:ANY TECHNOLOGY OR PROCESS YO USE Time Constraints: HOW LONG IT WILL TAKE YOU TO PERFORM . Team work:TEAM ALLOCATION AND DUTIES Communication: HOW WOULD YOU COMMUNICATE WITH TEAM MEMBERS Problem solving:HOW TO RESOLVE PROBLEMS. PROVIDE SOME EXAMPLE IN CASE OF PROBLEM FACED IT STOCK TAKE PROCESS Self – Management:HOW WILL YOU FOLLOW PROCEDURE DISCUSSED FOR THE DUTY ALLOCATED Initiative and Enterprise:HOW WOULD YOU CONTRIBUTE General:SUMMARY

Practical	Spec	Reference	Criteria	1. Attempt		2. Attempt		3. Attempt
				S	NYS	S	NYS	S	NYS
MENU PLANNING			YOU AND YOUR COLLEGUE HAS BEEN GIVEN A TASK TO PREPAPRE SEASONALMENU FROMDEC TO FEB.HOW WILL YOU PLAN AND PREPARE THE MENU FOR THIS COMING SUMMER SEASON.WHAT ELEMENTS WILL YOU TAKE INTO CONSIDERATION EXAMPLE.. FOOD,DESIGNING ETC.
Constructive feedback to student including the following aspects: WHS:WHAT ARE THE WHS CONCERNS Learning:WHAT INFORMATION WOULD YOU NEED Work flow/Planning and Organising:WHAT WILL YOU PLAN Technology:ANY TECHNOLOGY OR PROCESS YO USE Time Constraints: HOW LONG IT WILL TAKE YOU TO PERFORM . Team work:TEAM ALLOCATION AND DUTIES Communication: HOW WOULD YOU COMMUNICATE WITH TEAM MEMBERS Problem solving:HOW TO RESOLVE PROBLEMS. PROVIDE SOME EXAMPLE IN CASE OF PROBLEM FACED IT STOCK TAKE PROCESS Self–Management:HOW WILL YOU FOLLOW PROCEDURE DISCUSSED FOR THE DUTY ALLOCATED Initiative and Enterprise:HOW WOULD YOU CONTRIBUTE General:SUMMARY