December 23, 2024

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BSBPMG515 - Manage Project Human Resources

ASSESSMENT INFORMATION FOR LEARNERS

Throughout your training, we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on-the-job improvements.

You are going to be assessed for:

Your skills and knowledge using written and observation activities that apply to the workplace.
Your ability to apply your learning.
Your ability to recognise common principles and actively use these on the job.

All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.

How you will be assessed

The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.

The assessment tasks have been designed to enable you to demonstrate the requirements of the performance criteria and knowledge in this unit to successfully demonstrate competency at the required standard.

Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.

The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.

What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?

Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.

In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.

What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.

Your trainer will outline the appeals process, which is available to the learner. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.

What if I believe I am already competent before training?

If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).

Assessor Responsibilities

Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:

Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.

Ensure that all documentation is signed by the learner, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.
Ensure that their own qualifications are current.
When required, request the manager or supervisor to determine that the learner is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.
When required, ensure supervisors and learners sign off on third party assessment forms or third party report.
Follow the recommendations from moderation and validation meetings.

How should I format my assessments?

Your assessments should be typed in an 11 or 12 size font for ease of reading. You must include a footer on each page with the learner name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.

How long should my answers be?

The length of your answers will be guided by the description in each assessment, for example:

Type of Answer	Answer Guidelines
Short Answer	4 typed lines = 50 words, or 5 lines of handwritten text
Long Answer	8 typed lines = 100 words, or 10 lines of handwritten text = 13of a foolscap page
Brief Report	500 words = 1 page typed report, or 50 lines of handwritten text = 112foolscap handwritten pages

Mid Report

1,000 words = 2 page typed report

100 lines of handwritten text = 3 foolscap handwritten pages

Long Report

2,000 words = 4 page typed report

200 lines of handwritten text = 6 foolscap handwritten pages

How should I reference the sources of information I use in my assessments?

Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:

Website Name – Page or Document Name, Retrieved insert the date. Webpage link.

• For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State.

ASSESSMENT GUIDE

The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task. The following is a list of general assessment methods that can be used in assessing a unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.

Assessment Method	Satisfactory Result	Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for this unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
Questions	All questions answered correctly	Incorrect answers for one or more questions
Questions	Answers address the question in full; referring to appropriate sources from your workbook and/or workplace	Answers do not address the question in full. Does not refer to appropriate or correct sources.
Third Party Report	Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator	Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard
Written Activity	The assessor will mark the activity against the detailed guidelines/instructions	Does not follow guidelines/instructions
	Attachments if requested are attached	Requested supplementary items are not attached
	All requirements of the written activity are addressed/covered.	Response does not address the requirements in full; is missing a response for one or more areas.

Responses must refer to appropriate sources from your workbook and/or workplace

One or more of the

requirements are

answered incorrectly.

Does not refer to or utilise appropriate or correct sources of information

Observation/Demonstration

All elements, criteria,

knowledge and

performance evidence are demonstrated at the

appropriate AQF level

Could not demonstrate elements, criteria,

knowledge and

performance evidence at the appropriate AQF level

Case Study

All comprehension

questions answered

correctly; demonstrating an application of

knowledge of the topic case study.

Lack of demonstrated comprehension of the knowledge required to

complete the case study questions correctly. One or more questions are answered incorrectly.

Answers address the

question in full; referring to appropriate sources from your workbook

and/or workplace

Answers do not address the question in full; do not refer to appropriate

sources.

Practical Activity

All tasks in the practical activity must be completed and evidence of

completion must be

provided to your

trainer/assessor.

All tasks have been

completed accurately and evidence provided for each stated task.

Tasks have not been

completed effectively and evidence of completion has not been provided.

Attachments if requested are attached

Requested supplementary items are not attached

ASSESSMENT COVER SHEET

Assessment Cover Sheet
Learner’s name:
Assessors Name:	Date Submitted:
The following questions are to be completed by the assessor:
Is the Learner ready for assessment?	Yes	No
Has the assessment process been explained?	Yes	No
Does the Learner understand which evidence is to be collected and how?	Yes	No
Have the Learner’s rights and the appeal system been fully explained?	Yes	No
Have you discussed any special needs to be considered during assessment?	Yes	No
The following documents must be completed and attached:
□ Written Activity and Checklist The learner will complete the written activity provided to them by the assessor. The Written Activity Checklist will be completed by the assessor.	S	NYS
□ Practical Activity Checklist The learner will demonstrate a range of skills and the assessor will observe where appropriate to the unit. The Practical Activity Checklist will be completed by the assessor.	S	NYS
□ Questions and Questions Checklist The learner will answer a range of questions either verbally or written. The Questions Checklist will be completed by the assessor.	S	NYS
Learner Declaration
I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by the RTO

I declare that: □ The material I have submitted is my own work □ I have kept a copy of all relevant notes and reference material that I used in the production of my work □ I have given references for all sources of information that are not my own, including the words, ideas and images of others
Learner Signature:			Date:
Result and Feedback
Feedback to Learner:
Overall Outcome □Competent □Not yet Competent
Assessor Signature:			Date:

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WRITTEN ACTIVITY

Your task is to write the answers to each of the following questions. Answers should exceed 50 words but no more than 100 words for each questions:

Summarise at least five (5) of the methods, techniques and tools you could use for human resource management.
Identify and discus the strategies you could use for managing project human resources, and explain their application to different situations.
What are the processes that may be used in the workplace to measure an individuals' performance against agreed criteria?
What techniques could be used in the workplace for managing and improving performance?

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WRITTEN ACTIVITY CHECKLIST

Written Activity Checklist
For this assessment, the learner must complete the written activity. The written activity is a stand-alone activity that will allow the learner to display the requirements of the performance criteria and knowledge evidence in this unit that are essential when deciding overall competency.
Learner Name:
Assessor Name:
	Has the learner satisfactorily completed the written activity?
	Yes	No
Did the Learner provide evidence of their ability to:
Summarise at least five (5) of the methods, techniques and tools you could use for human resource management.	⬜	⬜
Identify and discus the strategies you could use for managing project human resources, and explain their application to different situations.	⬜	⬜
What are the processes that may be used in the workplace to measure an individuals' performance against agreed criteria?	⬜	⬜
What techniques could be used in the workplace for managing and improving performance?	⬜	⬜
Feedback to Learner:

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Result □ Satisfactory □ Not Yet Satisfactory
Assessor’s Signature:	Date:

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PRACTICAL ACTIVITY

The following task must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership – project management field of work and include access to:

Project documentation
Case studies and, where possible, real situations
Interaction with others

For this task you are to complete the following steps to manage the human resources for a project.

Complete the following steps to plan the human resources, relevant to the projects: 1. Determine the resource requirements for the individual tasks, to determine the required project personnel levels and competencies. Document these resource requirements for the individual tasks, as well as the project personnel levels and competencies determined.

Establish the project organisation and structure, and use these to align the individual and group competencies with the project tasks. Document this information.
Allocate personnel to the project, to meet the planned work outputs throughout project timeline. Document the allocation.
Apply HRM methods, techniques and tools to support the engagement and performance of personnel

Implement the project personnel training and development through the following actions:

Consult with the relevant personnel to negotiate, define and communicate clear project role descriptions. Provide the documented role descriptions. 6. Identify the ongoing development and training of project team members required to support personnel and project performance, and plan and implement

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this. Provide records of all planned and implemented team member development and training.

Measure the performance of individual team members against agreed criteria, and initiate actions as required to overcome shortfalls in performance. Provide records of individual performance measurement and actions initiated.

Complete the following steps to lead the project team:

As required, implement processes and take action to improve individual performance and the overall project effectiveness
Monitor the task for remedial action, internal and external influences on individual and project team performance and morale, and report on these. Provide the reports.
Maintain a positive work environment through the implementing procedures for interpersonal communication, counselling, and conflict resolution, as required 11. Identify instances of inter-project and intra-project resource conflict as they arise, and manage these to minimise their impact on the achievement of the project objectives. Document instances of conflict, including their resolution.

Perform the following actions to finalise the human resource activities related to the projects:

Disband the project team, according to the organisational policies and procedures
Identify, and document, the human resource issues that arose during the project, and recommended improvements

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PRACTICAL ACTIVITY CHECKLIST

*Multiple copies of the checklist will need to be printed if the activity is to be performed more than once.

Practical Activity Checklist
For this assessment, the learner must complete the practical activity. The practical activity is a stand-alone activity that will allow the learner to display the knowledge and performance evidence that is essential when deciding overall competency.
Learner Name:
Assessor Name:
	Has the learner satisfactorily completed the practical activity?
	Yes	No
Did the Learner provide evidence of their ability to:
Determine the resource requirements for the individual tasks, to determine the required project personnel levels and competencies. Document these resource requirements for the individual tasks, as well as the project personnel levels and competencies determined.	⬜	⬜
Establish the project organisation and structure, and use these to align the individual and group competencies with the project tasks. Document this information.	⬜	⬜
Allocate personnel to the project, to meet the planned work outputs throughout project timeline. Document the allocation.	⬜	⬜
Apply HRM methods, techniques and tools to support the engagement and performance of personnel	⬜	⬜
Consult with the relevant personnel to negotiate, define and communicate clear project role descriptions. Provide the documented role descriptions.	⬜	⬜

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Identify the ongoing development and training of project team members required to support personnel and project performance, and plan and implement this. Provide records of all planned and implemented team member development and training.	⬜	⬜
Measure the performance of individual team members against agreed criteria, and initiate actions as required to overcome shortfalls in performance. Provide records of individual performance measurement and actions initiated.	⬜	⬜
As required, implement processes and take action to improve individual performance and the overall project effectiveness	⬜	⬜
Monitor the task for remedial action, internal and external influences on individual and project team performance and morale, and report on these. Provide the reports.	⬜	⬜
Maintain a positive work environment through the implementing procedures for interpersonal communication, counselling, and conflict resolution, as required	⬜	⬜
Identify instances of inter-project and intra-project resource conflict as they arise, and manage these to minimise their impact on the achievement of the project objectives. Document instances of conflict, including their resolution.	⬜	⬜
Disband the project team, according to the organisational policies and procedures	⬜	⬜
Identify, and document, the human resource issues that arose during the project, and recommended improvements	⬜	⬜
Feedback to Learner:

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Result □ Satisfactory □ Not Yet Satisfactory
Assessor’s Signature:	Date:

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QUESTIONS

The following questions may be answered verbally with your assessor or you may write down your answers. Please discuss this with your assessor before you commence. Short Answers are required which is approximately 4 typed lines = 50 words, or 5 lines of handwritten text.

Your assessor will take down dot points as a minimum if you choose to answer them verbally.

Answer the following questions either verbally with your assessor or in writing. 1. Briefly outline the process you would undertake to determine the human resource requirements for a task.

Identify the two (2) factors you will need to consider when establishing the project organisation and structure so that it aligns the individual and group competencies with the required project tasks.
List the steps you could follow to establish a strategic plan for the allocation of personnel to a project, to meet the planned work outputs throughout project timeline.
What information might you negotiate and define with personnel so that clear project role descriptions can be developed and communicated?
How will you identify the needs for any ongoing development and training of the project team so that you can plan and implement measures to support the personnel and the project performance?
Discuss at least one (1) of the processes you could implement to take action to improve individual performance and overall project effectiveness.
What are three (3) examples of the internal and external influences on individual and project team performance and morale that you will need to monitor for and report, for remedial action?
Briefly explain the following for which you will implement procedures to maintain a positive work environment:
Interpersonal communication
Counselling
Conflict resolution
What are the resource conflicts you will need to identify and manage throughout a project to minimise their impact on the achievement of project objectives?

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What tasks might you complete to disband the project team, according to the organisational policies and procedures?
What will you need to document about the human resources issues identified?

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QUESTIONS CHECKLIST

Questioning Checklist
The assessor needs to indicate whether they have conducted the questioning as written questions or as verbal questions by ticking the box below.
□ Written Questioning		□ Verbal Questioning
The assessor must provide evidence with the assessment tool. For written questions, the assessor must provide the learner’s original written responses. For verbal questioning, the assessor must provide dot points as a minimum on the learner’s responses. For details on how to conduct and contextualise this form of assessment, please refer to the questioning checklist explanation in the assessor guide.
Learner’s name:
Assessor’s name:
If questions are answered verbally, the assessor must write detailed notes on the learners responses. If answers are recorded separate to this document, they must be attached to the assessment documents.			Satisfactory response
			Yes	No
1	Briefly outline the process you would undertake to determine the human resource requirements for a task.		⬜	⬜
2	Identify the two (2) factors you will need to consider when establishing the project organisation and structure so that it aligns the individual and group competencies with the required project tasks.		⬜	⬜
3	List the steps you could follow to establish a strategic plan for the allocation of personnel to a project, to meet the planned work outputs throughout project timeline.		⬜	⬜
4	What information might you negotiate and define with personnel so that clear project role descriptions can be developed and communicated?		⬜	⬜
5	How will you identify the needs for any ongoing development and training of the project team so that you can plan and implement measures to support the personnel and the project performance?		⬜	⬜

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6	Discuss at least one (1) of the processes you could implement to take action to improve individual performance and overall project effectiveness.		⬜	⬜
7	What are three (3) examples of the internal and external influences on individual and project team performance and morale that you will need to monitor for and report, for remedial action?		⬜	⬜
8a	Briefly explain the following for which you will implement procedures to maintain a positive work environment: • Interpersonal communication		⬜	⬜
8b	• Counselling		⬜	⬜
8c	• Conflict resolution		⬜	⬜
9	What are the resource conflicts you will need to identify and manage throughout a project to minimise their impact on the achievement of project objectives?		⬜	⬜
10	What tasks might you complete to disband the project team, according to the organisational policies and procedures?		⬜	⬜
11	What will you need to document about the human resources issues identified?		⬜	⬜
Feedback to Learner:
Result □ Satisfactory □ Not Yet Satisfactory
Assessor’s Signature:		Date: