BSBPMG515 - Manage Project Human Resources

ASSESSMENT INFORMATION FOR  LEARNERS 

Throughout your training, we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on-the-job improvements.  

You are going to be assessed for:  

• Your skills and knowledge using written and observation activities that apply  to the workplace. 
• Your ability to apply your learning. 
• Your ability to recognise common principles and actively use these on the job. 

All of your assessment and training is provided as a positive learning tool. Your assessor  will guide your learning and provide feedback on your responses to the assessment  materials until you have been deemed competent in this unit. 

How you will be assessed 

The process we follow is known as competency-based assessment. This means that  evidence of your current skills and knowledge will be measured against national  standards of best practice, not against the learning you have undertaken either recently  or in the past. Some of the assessment will be concerned with how you apply your skills  and knowledge in the workplace, and some in the training room as required by each  unit. 

The assessment tasks have been designed to enable you to demonstrate the requirements of the performance criteria and knowledge in this unit to successfully demonstrate competency at the required standard.  

Your assessor will ensure that you are ready for assessment and will explain the assessment process.  Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.

The assessor will also have determined if you have any special needs to be considered  during assessment. Changes can be made to the way assessment is undertaken to  account for special needs and this is called making Reasonable Adjustment. 

What happens if your result is ‘Not Yet Competent’ for one or more  assessment tasks? 

Our assessment process is designed to answer the question “has the desired learning  outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see  how we can get there. 

In the case that one or more of your assessments has been marked ‘NYC’, your trainer  will provide you with the necessary feedback and guidance, in order for you to resubmit  your responses.  

What if you disagree on the assessment outcome? 

You can appeal against a decision made in regards to your assessment.   An appeal should only  be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel  you have sufficient grounds to believe that you are entitled to be assessed as competent. You  must be able to adequately demonstrate that you have the skills and experience to be able to  meet the requirements of units you are appealing the assessment of.  

Your trainer will outline the appeals process, which is available to the learner. You can request a  form to make an appeal and submit it to your trainer, the course coordinator, or the  administration officer. The RTO will examine the appeal and you will be advised of the outcome  within 14 days. Any additional information you wish to provide may be attached to the appeal  form. 

What if I believe I am already competent before training? 

If you believe you already have the knowledge and skills to be able to demonstrate  competence in this unit, speak with your trainer, as you may be able to apply for  Recognition of Prior Learning (RPL). 

Assessor Responsibilities 

Assessors need to be aware of their responsibilities and carry them out appropriately.   To do this they need to: 

• Ensure that participants are assessed fairly based on the outcome of the  language, literacy and numeracy review completed at enrolment.

• Ensure that all documentation is signed by the learner, trainer, workplace  supervisor and assessor when units and certificates are complete, to ensure  that there is no follow-up required from an administration perspective. 
• Ensure that their own qualifications are current.  
• When required, request the manager or supervisor to determine that the  learner is ‘satisfactorily’ demonstrating the requirements for each unit.  ‘Satisfactorily’ means consistently meeting the standard expected from an  experienced operator.  
• When required, ensure supervisors and learners sign off on third party  assessment forms or third party report. 
• Follow the recommendations from moderation and validation meetings. 

How should I format my assessments? 

Your assessments should be typed in an 11 or 12 size font for ease of reading. You must  include a footer on each page with the learner name, unit code and date. Your  assessment needs to be submitted as a hardcopy or electronic copy as requested by  your trainer.   

How long should my answers be? 

The length of your answers will be guided by the description in each assessment, for  example:

Type of Answer	Answer Guidelines
Short Answer	4 typed lines = 50 words, or   5 lines of handwritten text
Long Answer	8 typed lines = 100 words, or  10 lines of handwritten text =  13of a foolscap page
Brief Report	500 words = 1 page typed report, or  50 lines of handwritten text = 112foolscap handwritten pages

Mid Report	1,000 words = 2 page typed report  100 lines of handwritten text = 3 foolscap handwritten pages
Long Report	2,000 words = 4 page typed report  200 lines of handwritten text = 6 foolscap handwritten pages

 

How should I reference the sources of information I use in my  assessments? 

Include a reference list at the end of your work on a separate page. You should reference  the sources you have used in your assessments in the Harvard Style. For example: 

• Website Name – Page or Document Name, Retrieved insert the date. Webpage  link.  

• For a book: Author surname, author initial Year of publication, Title of book,  Publisher, City, State.

ASSESSMENT GUIDE 

The following table shows you how to achieve a satisfactory result against the criteria  for each type of assessment task. The following is a list of general assessment methods  that can be used in assessing a unit of competency. Check your assessment tasks to  identify the ones used in this unit of competency.

Assessment Method	Satisfactory Result	Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for this unit. The  assessment process is made up of a number of assessment methods. You are required to  achieve a satisfactory result in each of these to be deemed competent overall. Your  assessment may include the following assessment types.
Questions	All questions answered  correctly	Incorrect answers for one  or more questions
	Answers address the   question in full; referring  to appropriate sources  from your workbook   and/or workplace	Answers do not address  the question in full. Does  not refer to appropriate or  correct sources.
Third Party Report	Supervisor or manager  observes work   performance and confirms  that you consistently meet  the standards expected  from an experienced   operator	Could not demonstrate  consistency. Could not  demonstrate the ability to  achieve the required   standard
Written Activity	The assessor will mark the  activity against the   detailed   guidelines/instructions	Does not follow   guidelines/instructions
	Attachments if requested  are attached	Requested supplementary  items are not attached
	All requirements of the  written activity are   addressed/covered.	Response does not   address the requirements  in full; is missing a   response for one or more  areas.

	Responses must refer to  appropriate sources from  your workbook and/or  workplace	One or more of the   requirements are   answered incorrectly.  Does not refer to or utilise  appropriate or correct  sources of information
Observation/Demonstration	All elements, criteria,   knowledge and   performance evidence are  demonstrated at the   appropriate AQF level	Could not demonstrate  elements, criteria,   knowledge and   performance evidence at  the appropriate AQF level
Case Study	All comprehension   questions answered   correctly; demonstrating  an application of   knowledge of the topic  case study.	Lack of demonstrated  comprehension of the  knowledge required to   complete the case study  questions correctly.  One  or more questions are  answered incorrectly.
	Answers address the   question in full; referring  to appropriate sources  from your workbook   and/or workplace	Answers do not address  the question in full; do not  refer to appropriate   sources.
Practical Activity	All tasks in the practical  activity must be completed  and evidence of   completion must be   provided to your   trainer/assessor.   All tasks have been   completed accurately and  evidence provided for  each stated task.	Tasks have not been   completed effectively and  evidence of completion  has not been provided.
	Attachments if requested  are attached	Requested supplementary  items are not attached

ASSESSMENT COVER SHEET

Assessment Cover Sheet
Learner’s name:
Assessors   Name:		Date   Submitted:
The following questions are to be completed by the assessor:
Is the Learner ready for assessment?		Yes	No
Has the assessment process been explained?		Yes	No
Does the Learner understand which evidence is to be  collected and how?		Yes	No
Have the Learner’s rights and the appeal system been fully  explained?		Yes	No
Have you discussed any special needs to be considered  during assessment?		Yes	No
The following documents must be completed and attached:
□  Written Activity and Checklist  The learner will complete the written activity provided to  them by the assessor. The Written Activity Checklist will be  completed by the assessor.		S	NYS
□  Practical Activity Checklist  The learner will demonstrate a range of skills and the  assessor will observe where appropriate to the unit. The  Practical Activity Checklist will be completed by the  assessor.		S	NYS
□  Questions and Questions Checklist  The learner will answer a range of questions either  verbally or written. The Questions Checklist will be  completed by the assessor.		S	NYS
Learner Declaration
I agree to undertake assessment in the knowledge that information gathered will only  be used for professional development purposes and can only be accessed by the RTO

I declare that:  □  The material I have submitted is my own work  □  I have kept a copy of all relevant notes and reference material that I used in the  production of my work  □  I have given references for all sources of information that are not my own,  including the words, ideas and images of others
Learner  Signature:			Date:
Result and Feedback
Feedback to Learner:
Overall Outcome  □Competent □Not yet  Competent
Assessor   Signature:			Date:

 

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WRITTEN ACTIVITY  

Your task is to write the answers to each of the following questions. Answers should  exceed 50 words but no more than 100 words for each questions: 

1. Summarise at least five (5) of the methods, techniques and tools you could use  for human resource management. 
2. Identify and discus the strategies you could use for managing project human  resources, and explain their application to different situations. 
3. What are the processes that may be used in the workplace to measure an  individuals' performance against agreed criteria?  
4. What techniques could be used in the workplace for managing and improving  performance? 

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WRITTEN ACTIVITY CHECKLIST 

Written Activity Checklist
For this assessment, the learner must complete the written activity.   The written activity is a stand-alone activity that will allow the learner to display the  requirements of the performance criteria and knowledge evidence in this unit that are  essential when deciding overall competency.
Learner Name:
Assessor Name:
		Has the learner  satisfactorily completed  the written activity?
		Yes	No
Did the Learner provide evidence of their ability to:
Summarise at least five (5) of the methods, techniques  and tools you could use for human resource  management.		⬜	⬜
Identify and discus the strategies you could use for  managing project human resources, and explain their  application to different situations.		⬜	⬜
What are the processes that may be used in the  workplace to measure an individuals' performance  against agreed criteria?		⬜	⬜
What techniques could be used in the workplace for  managing and improving performance?		⬜	⬜
Feedback to Learner:

 

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Result □ Satisfactory □ Not Yet Satisfactory
Assessor’s Signature:	Date:

 

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PRACTICAL ACTIVITY 

The following task must be conducted in a safe environment where evidence gathered  demonstrates consistent performance of typical activities experienced in the  management and leadership – project management field of work and include access to: 

• Project documentation 
• Case studies and, where possible, real situations 
• Interaction with others 

For this task you are to complete the following steps to manage the human resources for  a project. 

Complete the following steps to plan the human resources, relevant to the projects: 1. Determine the resource requirements for the individual tasks, to determine the  required project personnel levels and competencies. Document these resource  requirements for the individual tasks, as well as the project personnel levels and  competencies determined.  

2. Establish the project organisation and structure, and use these to align the  individual and group competencies with the project tasks. Document this  information. 
3. Allocate personnel to the project, to meet the planned work outputs throughout  project timeline. Document the allocation. 
4. Apply HRM methods, techniques and tools to support the engagement and  performance of personnel  

Implement the project personnel training and development through the following  actions:  

5. Consult with the relevant personnel to negotiate, define and communicate clear  project role descriptions. Provide the documented role descriptions.  6. Identify the ongoing development and training of project team members  required to support personnel and project performance, and plan and implement 

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this. Provide records of all planned and implemented team member development and training. 

7. Measure the performance of individual team members against agreed criteria,  and initiate actions as required to overcome shortfalls in performance. Provide  records of individual performance measurement and actions initiated. 

Complete the following steps to lead the project team:  

8. As required, implement processes and take action to improve individual  performance and the overall project effectiveness  
9. Monitor the task for remedial action, internal and external influences on  individual and project team performance and morale, and report on these.  Provide the reports. 
10. Maintain a positive work environment through the implementing procedures for  interpersonal communication, counselling, and conflict resolution, as required 11. Identify instances of inter-project and intra-project resource conflict as they  arise, and manage these to minimise their impact on the achievement of the  project objectives. Document instances of conflict, including their resolution.  

Perform the following actions to finalise the human resource activities related to the  projects: 

12. Disband the project team, according to the organisational policies and  procedures 
13. Identify, and document, the human resource issues that arose during the project,  and recommended improvements

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PRACTICAL ACTIVITY CHECKLIST 

*Multiple copies of the checklist will need to be printed if the activity is to be performed  more than once. 

Practical Activity Checklist
For this assessment, the learner must complete the practical activity.   The practical activity is a stand-alone activity that will allow the learner to display the  knowledge and performance evidence that is essential when deciding overall  competency.
Learner Name:
Assessor Name:
		Has the learner  satisfactorily completed  the practical activity?
		Yes	No
Did the Learner provide evidence of their ability to:
Determine the resource requirements for the individual  tasks, to determine the required project personnel  levels and competencies. Document these resource  requirements for the individual tasks, as well as the  project personnel levels and competencies determined.		⬜	⬜
Establish the project organisation and structure, and  use these to align the individual and group   competencies with the project tasks. Document this  information.		⬜	⬜
Allocate personnel to the project, to meet the planned  work outputs throughout project timeline. Document  the allocation.		⬜	⬜
Apply HRM methods, techniques and tools to support  the engagement and performance of personnel		⬜	⬜
Consult with the relevant personnel to negotiate, define  and communicate clear project role descriptions.  Provide the documented role descriptions.		⬜	⬜

 

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Identify the ongoing development and training of  project team members required to support personnel  and project performance, and plan and implement this.  Provide records of all planned and implemented team  member development and training.	⬜	⬜
Measure the performance of individual team members  against agreed criteria, and initiate actions as required  to overcome shortfalls in performance. Provide records   of individual performance measurement and actions  initiated.	⬜	⬜
As required, implement processes and take action to  improve individual performance and the overall project  effectiveness	⬜	⬜
Monitor the task for remedial action, internal and  external influences on individual and project team  performance and morale, and report on these. Provide  the reports.	⬜	⬜
Maintain a positive work environment through the  implementing procedures for interpersonal  communication, counselling, and conflict resolution, as  required	⬜	⬜
Identify instances of inter-project and intra-project  resource conflict as they arise, and manage these to  minimise their impact on the achievement of the project  objectives. Document instances of conflict, including  their resolution.	⬜	⬜
Disband the project team, according to the   organisational policies and procedures	⬜	⬜
Identify, and document, the human resource issues that  arose during the project, and recommended  improvements	⬜	⬜
Feedback to Learner:

 

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Result □ Satisfactory □ Not Yet Satisfactory
Assessor’s Signature:	Date:

 

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QUESTIONS 

The following questions may be answered verbally with your assessor or you may write  down your answers. Please discuss this with your assessor before you commence. Short  Answers are required which is approximately 4 typed lines = 50 words, or 5 lines of  handwritten text. 

Your assessor will take down dot points as a minimum if you choose to answer them  verbally. 

Answer the following questions either verbally with your assessor or in writing. 1. Briefly outline the process you would undertake to determine the human  resource requirements for a task. 

2. Identify the two (2) factors you will need to consider when establishing the  project organisation and structure so that it aligns the individual and group  competencies with the required project tasks. 
3. List the steps you could follow to establish a strategic plan for the allocation of  personnel to a project, to meet the planned work outputs throughout project  timeline. 
4. What information might you negotiate and define with personnel so that clear  project role descriptions can be developed and communicated?  
5. How will you identify the needs for any ongoing development and training of the  project team so that you can plan and implement measures to support the  personnel and the project performance?  
6. Discuss at least one (1) of the processes you could implement to take action to  improve individual performance and overall project effectiveness. 
7. What are three (3) examples of the internal and external influences on individual  and project team performance and morale that you will need to monitor for and  report, for remedial action?  
8. Briefly explain the following for which you will implement procedures to  maintain a positive work environment: 
9. Interpersonal communication 
10. Counselling 
11. Conflict resolution 
12. What are the resource conflicts you will need to identify and manage throughout  a project to minimise their impact on the achievement of project objectives?

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10. What tasks might you complete to disband the project team, according to the  organisational policies and procedures?  
11. What will you need to document about the human resources issues identified?

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QUESTIONS CHECKLIST

Questioning Checklist
The assessor needs to indicate whether they have conducted the questioning as  written questions or as verbal questions by ticking the box below.
□ Written Questioning			□ Verbal Questioning
The assessor must provide evidence with the assessment tool. For written questions,  the assessor must provide the learner’s original written responses. For verbal  questioning, the assessor must provide dot points as a minimum on the learner’s  responses.  For details on how to conduct and contextualise this form of assessment, please refer  to the questioning checklist explanation in the assessor guide.
Learner’s name:
Assessor’s name:
If questions are answered verbally, the assessor must write  detailed notes on the learners responses. If answers are recorded  separate to this document, they must be attached to the  assessment documents.				Satisfactory   response
				Yes	No
1	Briefly outline the process you would undertake to determine  the human resource requirements for a task.			⬜	⬜
2	Identify the two (2) factors you will need to consider when  establishing the project organisation and structure so that it  aligns the individual and group competencies with the  required project tasks.			⬜	⬜
3	List the steps you could follow to establish a strategic plan for  the allocation of personnel to a project, to meet the planned  work outputs throughout project timeline.			⬜	⬜
4	What information might you negotiate and define with  personnel so that clear project role descriptions can be  developed and communicated?			⬜	⬜
5	How will you identify the needs for any ongoing development  and training of the project team so that you can plan and  implement measures to support the personnel and the  project performance?			⬜	⬜

 

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6	Discuss at least one (1) of the processes you could implement  to take action to improve individual performance and overall  project effectiveness.		⬜	⬜
7	What are three (3) examples of the internal and external  influences on individual and project team performance and  morale that you will need to monitor for and report, for  remedial action?		⬜	⬜
8a	Briefly explain the following for which you will implement  procedures to maintain a positive work environment:  • Interpersonal communication		⬜	⬜
8b	• Counselling		⬜	⬜
8c	• Conflict resolution		⬜	⬜
9	What are the resource conflicts you will need to identify and  manage throughout a project to minimise their impact on the  achievement of project objectives?		⬜	⬜
10	What tasks might you complete to disband the project team,  according to the organisational policies and procedures?		⬜	⬜
11	What will you need to document about the human resources  issues identified?		⬜	⬜
Feedback to Learner:
Result □ Satisfactory □ Not Yet Satisfactory
Assessor’s Signature:		Date:

 

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