KII4024 MANAGE PEOPLE IN HOSPITALITY INDUSTRY - ASSESSMENT 2

Section A

Section A1: Skills Activity

1. Prepare and document a clear and articulate team plan to dictate the roles and responsibilities they will undertake over a two-week period.
2. Within a workplace environment, demonstrate effective support and motivation to a team. What communication barriers do you have to overcome and how is this achieved?
3. Create a workplace schedule that demonstrates the integration of activities and initiatives to support team development into your plans.

Section A2: Skills Activity
In a workplace situation, carry out (or simulate carrying out) the following skills:

1. Your CEO now wants you to identify areas where the new employees requires training as a part of their induction plan. Review the Kings Resort Policy document completed by your CEO and identify and list the areas where the training is required for new employees of Kings Resort. The Policy document is available under resources folder in LMS.
2. Set up a meeting with your CEO for 15 minutes. During the meeting you are required to demonstrate active listening and open questioning techniques. Briefly describe to your CEO the areas identified in the previous question ( 01) and ask for his/her feedback.
3. Organise coaching sessions and task completion times. The following steps must be completed in this activity

• You are required to identify the coaching needs for 3 different colleagues in preparation for the practical coaching sessions in Assessment 2. where you will be observed delivering these to the identified colleagues.
• Complete the table (templated) for each coaching need. Refer to the resources folder to access the template
• Complete the corresponding 'Coaching Session' Plans with duration of no more than 15 minutes for each session, and attach these for each task/colleague to be coached.

This activity needs to be observed by the trainer/assessor. Your trainer will be observing your participation during the role play and participate where required.