SISXCC002 Coordinate Client Service Activities - PART C

PART C – CLIENT FEEDBACK

Peter has been your client for past 3 months now. Peter weights 95 kg. And has border line blood pressure towards the higher end.  Client has not reached his goal.  You wish to know about his experience at your gym.

1. How would you review and analyse client’s feedback?
2. Peter has provided his feedback form. Review and analyse his feedback form and elaborate your interpretation?
3. Would you refer peter to any appropriate personnel? Who? why?
4. What actions will you take to improve client’s feedback?