FPC007B Client Engagement Skills
Assignment Instructions
Assignment 1 marks: 35 | Research, presentation and/or referencing marks: 5
Total marks: 40
Total word limit: 2,000 words
Weighting: 45%
Student No: Insert your Student No. here
Word count: Insert your Word count here
Insert your answers below.
Download and use the Assignment Answer Template provided in KapLearn to complete your assignment.
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Refer to ‘Time remaining’ on the ‘Assignment’ page in KapLearn to ensure you submit your assignment by the specified due date and time.
Learning outcomes (LO) mapping Marks
LO1 Critically evaluate the explanations of market and investor behaviour according to 15 portfolio and prospect theories.
LO2 Extend the insights of behavioural finance to understand the nature of client 20 relationships in the context of financial planning.
Research, presentation and/or referencing 5
Total marks 40
Assignment details
- This assignment covers Topic 1 and accounts for 45% of your final grade.
- There is one (1) question in this assignment. You should answer all parts of the question.
- Marks will be awarded for presentation and referencing.
- It is essential that you go beyond your subject material to research your answers.
- Refer to the Criteria-Based Marking Guide for guidelines on what is expected for each question.
- Answers are to be in your own words. Reference and cite all your sources (within the text of your answer) when quoting or using material from external sources. Include a reference list at the end of your assignment. For further information on referencing, refer to the ‘Referencing and Research’ page in the ‘Build Your Skills’ hub in KapLearn.
- Indicative weightings are noted beside each question. Use these weightings to assist you with your allocation of time and resources. The weightings indicate the relative importance of each question.
- State all assumptions used in providing your answer.
Policies
- The overall word limit for the assignment is 2,000 words. Marks will only be awarded for answers up to the word limit (plus 10%) for each question. Any material written after this will not be counted towards your mark for that question. Headings, quotes and references within the body of the answer are included in the word count. Numerical tables, calculations, and reference lists are not included. For more information on word counts and their rationale, go to Assessment Assignment Assessment Preparation Guide.
- The Assessment Preparation Guide contains information about format and presentation, word limits, citations and referencing, collusion, plagiarism and other policies, useful resources, submitting your assignment and accessing your results.
- Follow the Harvard referencing style as recommended in Kaplan Australia: Harvard Referencing Guide located on the ‘Referencing and Research’ page in the ‘Build Your Skills’ hub in KapLearn.
- Requests for special consideration or information pertaining to special consideration written in the body of the assignment will not be considered by the assessor. Refer to the ‘special consideration’ section of the Assessment Policy on Kaplan’s website for more information.
Assignment presentation and referencing (5 marks)
You are required to research beyond the subject notes in answering the questions in this assignment. Reference and cite all your sources when quoting or using material from external sources.
You are required to:
- use appropriate presentation and format for your assignment
- demonstrate independent research and analysis
- demonstrate appropriate use of relevant references
- follow the Harvard referencing style as recommended in Kaplan Australia: Harvard Referencing Guide
available from the ‘Build Your Skills’ hub in KapLearn
- include a reference list at the end of your assignment following the recommended referencing style
- adhere to the assignment word limit.
Criteria-Based Marking Guide for presentation and referencing
The Criteria-Based Marking Guide (CBMG) provided at the end of each question is designed to assist students to understand what is expected of them in each question and to let you know how their performance will be judged. It provides advice about the criteria used in the marking of the question and what discriminates between an excellent, satisfactory and unsatisfactory answer.
The below CBMG outlines the expectations for presentation and referencing in this assignment.
Excellent
(Mark range: 4–5 marks)
Satisfactory
(Mark range: 2.5–3.5 marks)
Unsatisfactory
(Mark range: 0–2 marks)
- clear and appropriate assignment layout and structure
- adheres to assignment and question word limits
- clear evidence of independent research and analysis incorporated throughout assignment
- appropriate use of referencing
- accurate use of
Harvard referencing style
- comprehensive reference list provided at end of assignment
- adequate assignment layout and structure
- adheres to assignment and question word limits
- some evidence of independent research and analysis
- appropriate use of referencing
- use of Harvard referencing style
- reference list provided at end of assignment
- poor assignment layout and/or structure
- assignment is significantly under or over the word limit
- no demonstrated independent research or analysis
- no use of reference
- referencing does not use
Harvard referencing style
- no or inadequate reference list provided at end of assignment
Question 1 Diagnosing a key problem
(35 marks | Word limit: 2,000 words)
LO1 Critically evaluate the explanations of market and investor behaviour according to portfolio and prospect theories.
LO2 Extend the insights of behavioural finance to understand the nature of client relationships in the context of financial planning.
Read the information provided in Topic 1, as well as the required readings and additional resources. This assignment is designed to help you identify a key business problem that can be elaborated using
concepts in behavioural finance. It is set out in two (2) parts.
Part 1: The interview
Using the feedback provided to you from your tutor in the forum, finalise your chosen problem from
Task 1. Undertake two (2) interviews using the list of open-ended interview questions provided in
‘Appendix 1’ to help you research the problem events (e.g. causes) and problem consequences
(e.g. effects).
Interview at least one (1) financial adviser and one (1) client service person (in a client-facing role) in a financial planning environment for responses to the open-ended questions. If you are an adviser,
you may choose to answer your own questions for one of the required interviews, however, you must still conduct a second interview on another colleague who is also an adviser or someone in a client-facing role.
Regardless of whether you are an experienced adviser or do not have any experience, it is important that you have two (2) sets of interview questions completed and include those completed questionnaires as appendices in your assignment.
‘Appendix 1’ outlines the open-ended interview questions required for your two (2) interviews. Include the interview responses to the questions as appendices to your own completed assignment. The responses are not included in the 2,000 word limit.
‘Appendix 1’ also includes a reflection template. This is simply a tool to help you analyse and prepare for part 2 of this assignment. You are not required to include this in your submission as the analysis you record in the reflection will be included in part 2 of your assignment.
It is essential that you relate the issues identified to how your business/employer could facilitate a better outcome for you and the client.
You should send the questions to the interviewee prior to the interview so they can prepare.
Note: If you do not have access to a financial adviser, please let your tutor know.
Part 2: Critical analysis
Write a critical analysis with specific analyses of the interview responses. As a guide, the analyses should discuss the following points:
- interviewees’ opinions regarding the similarities and differences in the problem event and consequences that you identified
- the strengths and weaknesses of interview comments, basing your assessment directly on the concepts of behavioural finance
- your reasoning that supports recommendations on how to better manage the problem. Specify why you would accept, partially accept or reject your interviewees’ comments when you formulate your recommendations.
Ensure that you relate these experiences to the theories/concepts and ideas outlined in your literature research and reference them accordingly. You must explain your opinions with concepts learned in Topic 1.
Include interview questions and answers in your appendices and cross reference them within your answer. Refer to the marking guidance as a guide to how you should structure your analysis.
At a minimum for a pass grade, your assignment must adequately satisfy the learning outcomes defined for this assignment.
Criteria-Based Marking Guide for Question 1: Diagnosing a key problem
Excellent Satisfactory Unsatisfactory
Part 1:
The interview
- Two clear and legible completed interviews
- Each question reflects
in-depth discussion with
interviewee
- Comprehensive and well documented causes and effects of the problem
- Evidence of further open ended questions asked leading to deeper discussion
- Evidence of two completed interviews submitted
- Answers to questions clearly captured and considered
- Answers document causes and effects
- Some documentation of causes and effects of
the problem
- Some evidence of further questions asked
- One or no interviews submitted
- Insufficient detail captured with little to no consideration of causes
and effects
- No depth reflected in discussion of causes and effects
- No evidence of further discussion points
(Range: 5 marks) (Range: 4–5 marks) (Range: 2.5–3.5 marks) (Range: 0–2 marks)
Part 2: Critical analysis
- Well considered context as it relates to behavioural finance theory
- Strong identification of causes and effects supported by specific and relevant descriptions and details from interviews to support theoretical analysis
- Robust identification of strengths and weaknesses of interview comments, with thorough theoretical
assessment on the concepts
of behavioural finance
- Detailed and well considered recommendations
supported by reasoning that outline how to better
manage the problem
- Recommendations specify why the author would accept, partially accept or reject interviewees’ comments when formulating recommendations to overcome the issue
- Clearly stated recommendations for individual, team and company level
- Some consideration of context as it relates to behavioural finance theory
- Some identification of causes and effects supported by specific and relevant descriptions and details from interviews to support theoretical analysis
- Some identification of strengths and weaknesses of interview comments, with some application of behavioural finance theory
- Recommendations clearly outline how to better manage the problem.
- Some specification of why the author would support or reject interviewees comments in formulating recommendations.
- Some level of recommendations at individual, team and company level
- Little to no consideration of context as it relates to behavioural finance theory
- Limited identification of causes and effects with little to no consideration of behavioural finance theory
- Little to no descriptions and details from interviews to support identification of causes and effects
- Little to no identification of strengths and weaknesses of interview comments, with limited to no application of behavioural finance theory
- Recommendations unclear in how to better manage the problem.
- Little to no consideration of interviewees comments in formulating recommendations.
- Recommendations do not consider individuals,
team or company level
(Range: 30 marks) (Range: 22.5–30 marks) (Range: 15–22 marks) (Range: 0–14.5 marks)
Ready to submit?
I have completed my assignment using Word.
I have completed my assignment using Calibri, Arial, Times New Roman or Verdana fonts and a minimum font size of 10 points.
I have added my Student No. and word count on the Assignment Answer Template.
I have answered all questions (and clearly labelled any parts) under each question heading provided in the Assignment 1 Answer Template.
I have saved the file to be uploaded as: StudentNo_FPC007B_AAT1_v1A1
Each question of my assignment is within the word limit for that question and adheres to the guidelines in the Assessment Preparation Guide.
My assignment file size is no larger than 20 MB.
If tables were required, they are visible as text, not as links or images.
I have shown all workings and calculations as instructed.
I have referenced and cited all source materials using the Harvard referencing style and, if required, included a reference list at the end of my assignment.
I have submitted my assignment as one (1) Word or PDF file as per the instructions in
KapLearn.
END OF ASSIGNMENT 1 INSTRUCTIONS
