HLTWHS001 Assessment Answers Participate in workplace health and safety

ASSESSMENT COVER SHEET

Unit Code/s	HLTWHS001
Unit Title/s	Participate in workplace health and safety
Assessment Task Title	*HLTWHS001 AA1 Part 4 Reflect on own work practices*
Location	Simulated Business Environment, Flexible classrooms or Online
Context/Task notes if applicable	*Submit the following evidence – ensure files are:* • *correctly named* • *include your name and TAFE SA ID* • HLTWHS001 AA1 Part 4 Reflect on own work practices
student feedback

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Not Satisfactory

Reassessment Details
(if applicable)

Date of reassessment

(Attach supplementary observation checklist/s used in re-assessment)

Satisfactory

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Student TAFE SA ID
Student Signature	Non-applicable for Learn students I have been advised of the outcome of this assessment.
Assessor Name	Full name
Assessor Signature	Non-applicable for Learn students
Date:	Non-applicable for Learn students

HLTWHS001 Participate in workplace health and safety

HLTWHS001 AA1 Part 4 Reflect on own work practices

Task 11

You have worked as a Receptionist at the ABC Medical Clinic (Clinic) for almost a year now. A new staff member has just started, and you have been asked to help train them in some of the Reception tasks including answering the phone, making appointments and the updating and filing of medical records. You are finding it really hard to keep up with your own workload now and have found that you have recently started feeling anxious about coming to work and feel like you are responsible for more than you can cope with. You go home exhausted each day as you have been working through your breaks. You did not want to mention this to anyone in case they thought you could not do your job properly. You searched for some policies and procedures for managing stress in the workplace but couldn’t find any. However, you remember from your workplace WHS induction the importance of reporting any concerns, so you reviewed the ABC Medical Clinic Incident Reporting Procedure (available in Task 6).

On reporting your feelings to your Practice Manager, they were very supportive and provided practical advice to manage your stress and said they would review your workload. When you were speaking to the manager, you did let her know that you tried to find some resources for managing stress in the workplace, however, you could not find any. Your manager agreed with you and was also concerned there was no procedure, policy or information for employees on managing stress in the workplace. Your Practice Manager asked if you would report your situation to the National WHS Representative and ask them for advice on where you could find some resources for managing stress in the workplace.

You are required to make an audio recording of the message you leave for the National WHS Representative, Adola Akard. (30-90 seconds)

Save the recording as:
HLTWHS001 AA1 Part 4 Task 11 <insert your name and TAFE SA ID>
Upload a recording to Learn or as advised by your lecturer.

Your Lecturer will assess your ability to leave a message including:

Greet HS Representative and identify yourself, position and location clearly reporting your concerns
Explain your situation including the lack of resources
Use correct WHS terms and professional language

Task 12

In response to your message the National WHS Representative, Adola Akard, has sent an email:

To:	[email protected]
CC:	Manager@ abcmedicalclinic.com.au
From:	[email protected]
Date:	16/XX/XX
Subject:	CONTROLLING STRESS IN THE WORKPLACE
Hi Thank you for reporting your workplace stress and identifying a need for resources in stress management. It is critical that all employees are aware ABC Medical Clinics are committed to supporting their well-being. I will be compiling a procedure and policy for use in all ABC Medical Clinics. However, in the meantime would you mind reflecting on your recent situation and provide me with information on the following to help me prepare a “Quick fact sheet” that staff can refer to for help with managing stress in the workplace • A description of stress and fatigue in the workplace • Two possible causes of stress and fatigue workplace • Two possible side effects of stress in the workplace • Two examples of how the situation has either positively or negatively affected you in your job role • Briefly explain how to maintain current knowledge of safe work practices: • two website sources of reliable and current WHS information • two sources of policy or procedure from your workplace • two roles of people in your workplace you can seek WHS advice • two ways to be more involved with WHS in your workplace Thank you for your assistance with this and I look forward to providing you with the completed resources soon. Please let me know if I can do anything else to assist with. Regards Adola Akard National WHS Representative ABC Medical Clinics

Type your response to Adola in the email below (150-200 words):

To:	[email protected]
CC:	Manager@ abcmedicalclinic.com.au
From:	[email protected]
Date:	XX/XX/XX
Subject:	Controlling stress in the workplace

In response to your email Adola replied and requested you share the information on maintaining current knowledge of safe work practices (Task 12.1, point 5) with your colleagues at the clinic. Complete the email below (50-100 words)

To:	[email protected]
CC:	Manager@ abcmedicalclinic.com.au
From:	[email protected]
Date:	XX/XX/XX
Subject:	Maintaining currency of safe work practices

Before submitting check all submission requirements:

One audio recording, for Task 11

A written response for Task 12.1-12.2 keyed in this document

Each audio recording should be within the recommended duration

Each written response within the suggested word count

Written responses are your own words and not copied from resources

Your details on the assessment cover have been completed (no signature required if uploading to Learn)

This document saved as: HLTWHS001 AA1 Part 4 Reflect on own work practices <insert your name and TAFE SA ID>