MMH232 – Human Resource Development – Training Report

Scenario
Your team (4 of you) have been hired by the owners of Easton Ivy, a contemporary bar and restaurant
in the heart of Melbourne. After a successful few years, the owners are seeking to expand Easton Ivy
and open another bar and restaurant in Victoria. This is where your team comes in! The owners are
seeking to ensure there is standard instructions/procedures across the restaurants and will need to
train several new staff members. Therefore, they require your HRD expertise to develop a 45 minute
training program. Your team needs to select one of the following topics (see below) and develop a
training program. The training program is to be developed as a report, which will be considered by
the owners for future implementation. Your team is to assume that if the owners are happy with
your report, your team (4 of you) would be running the training program, meaning your training
program should be designed to be run by 4 trainers but it still needs to contain enough information
so that if another person was to run your training program they could with no issues.

Training Topics (please select ONE)
• Food handling
• Making a coffee (using a coffee machine)
• Making a special drink (such as cocktail)
• Origami napkin for table setting
• Origami paper flowers for table decoration
• Setting the table
• Closing a table (once customers have finished their meal)
• Other – please email [email protected] to get approval on a different topic idea that is
within the context of the scenario

As part of the assignment task, you will need to develop instructional steps (approx. 7-9 steps) that
are designed to breakdown your training topic (please keep that in mind when selecting a topic).
Please pretend that the owners of Easton Ivy are paying you for this work. Therefore, you MUST not
copy any resources, images, videos or instructional steps etc. from the internet/current or past
workplaces. All work contained in your report MUST be your own.

Team Formation and Registration
Each team requires 4 team members. To assist with finding team members, a team formation
discussion forum has been created. Once you have your team of 4, please enroll your team by going
to TOOLS, then GROUPS and select an available group number. Please do not enroll in a team unless
you have permission from the team to do so. All students not in a team by the end of Week 3 will
be allocated together in teams of 4.

Training Program Information
In developing the training program for Easton Ivy please note the following:
• The training program must plan to TEACH 10 employees to do something (see topic list on
page 1). It must break tasks down and plan to take employees through them step by step.
• For the purposes of the assignment, you are to assume that the training would be conducted
face to face (pre-covid) and that the new employees have NO prior knowledge of your topic.
• The training program must plan to have the trainees actively involved as opposed to just
sitting and watching.
• The training program must plan to assess every employee individually and be built into the
45 training session plan.
• The training program must allow time for the employees to practice the task in its entirety
before the assessment phase takes place.
• The training program must be designed to go for 45 MINUTES. This include the introduction,
training (taking employees step by step through the task), giving employees time to practice,
individually assessing each employee and then allowing time for an evaluation phase to
occur.
• In developing your report (see below), there should be enough detail so that if another trainer
was to deliver your training program they could with no issues.
Throughout the trimester additional information will be provided in the classes (lectures),
seminars and via CloudDeakin.

Training Report Contents

The aim of the training report is to provide a written training package that contains all the details on
each element of your training program for the owners of Easton Ivy. Therefore, it should be detailed
enough so that any person could deliver the training. The report should be 4,000 words (see the
green comments below as to what is not included in the word count). The report on your training
program must contain the following and be submitted as ONE MS word document (no appendices):
1. Title page (team members names, student ID numbers, team number and team topic) (not included in the word count)
2. Table of Contents (not included in the word count)
3. Aim and Learning Objective
4. A detailed list of ALL the items and quantities required for your training
program (for example facilities, equipment, resources, materials)
5. Training Strategy
a) Develop an instructional handout for trainees that includes steps that are designed
to breakdown your training topic in your training program (must be your own and
not copied from the internet)
b) Develop a PowerPoint presentation for your training program (can be included as
print screen images) that could be used to guide the trainers and trainees through
the training program
c) Explain and justify your delivery method for your training program
d) Include an annotated room layout plan suitable for your training program for 10
trainees
6. Assessment Strategy
a) Identify and describe the three categories of assessment
b) Explain how the three categories of assessment can be implemented
in your training program
c) Develop an audience analysis form and explain why it is an important
part of developing a training program
d) Develop assessment criteria (and an assessment criteria form) and explain
how it relates to your learning outcome
• This section (6. Assessment Strategy) must be supported by at least 4
references such as the textbook and academic journal articles.