5 Steps on How to Give Interview for a Retail Manager Position
Convince an interviewer that you can make a store profitable.
Regardless of the size of a store, retailers rely on competent store managers for success. A retail manager’s job centers on sales, and a candidate for the position must convince a hiring director that he has the temperament, attributes and skills to make a store profitable. The interview is the place to do that.
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Step 1
Get to know the company inside and out. Browse its website, read its annual report and hone up on industry trends. Visit a store to become familiar with its merchandise, atmosphere and customer service. Jot down any questions your research raises.
Step 2
Review the job description to understand the responsibilities involved and anticipate interview questions related to them. Prepare and rehearse short-story responses that show how you work with staff, handle customer issues and solve problems.
Step 3
During the interview, convey a friendly and polite demeanor, and remember to smile. Project confidence through good posture and eye contact, which are traits that help you succeed in retail businesses. Listen to the interviewer’s tone of voice, as well as his words, to build a rapport and understand his questions. A retail manager must be a good listener to deal effectively with employees and customers. Use this occasion to prove you are one.
Step 4
Describe past experiences that relate your qualifications to the store’s needs. Expect competency-probing questions related to teamwork, leadership, planning and customer service. Be prepared to describe your management style, weaknesses, career history and how you deal with pressure. Ask questions that show your familiarity with the industry. For example, inquire about how often new merchandise arrives to showcase your experience processing deliveries.
Step 5
As the interview closes, express your interest in the position and ask about the next step in the hiring process. End the meeting with a firm handshake and words of appreciation. When you get home, send a thank you note or email that summarizes your skills and reiterates your interest in the position.
