Assignment Help on Work Integrated learning
Overview of the Business: Taxi service commission is the modern version of Victorian taxi directorate Melbourne. It was highly demanded to change the Management and working for a better Industry for last four to five years. As a result of that the new Taxi service commission invented. The Taxi Services Commission regulates the taxis and hires vehicle industries and Driving Instructor Authorities.
The Taxi Services Commission is the new regulator of the taxi and hires car industries as part of the Taxi Industry Inquiry initiated by the Victorian Government. The Victorian Government announced major reforms for Victoria’s taxi industry, following the Taxi Industry Inquiry led by Professor Allan Fels.
The reforms are outlined in the Victorian Government Response to the Taxi Industry Inquiry. Changes will create a more flexible, responsive and innovative taxi industry that provides better service and safety for customers.
The Taxi Services Commission, which took over from the Victorian Taxi Directorate as regulator of Victoria’s taxi industry on 1 July 2013, will be responsible for the progressive roll out of the reforms. All sort of up to date information will be available on the website regularly.However, if the stakeholder needs more information they are more than welcome to contact Taxi service commission Office which is located on the level23, 80 Collins Street, Melbourne 3000.
Summary of area to focus: Apparently, Main focus will be how can the customer service can be improved? First of all, the implementation of the Customer first theory is mandatory in the Taxi course. Customer service and safety will be improved through the introduction of an independent exam for taxi drivers. The Knowledge exam will test drivers on: Driving skills, Knowledge of sites and routes, Customer service skills, English language proficiency, Safety awareness. The regulatory environment, including rights and obligations of drivers, permit holders and Authorised Taxi Operators.
This test will be compulsory for all new taxi drivers intending to work in the metro and urban zones, and offered to existing drivers.
6.Conclusion: I would like to conclude having said that Silver Top is going to face very busy time within few months as they have to set up everything with the new rules and relation .From my experience ,Silver top has to go through lots of correspondence with the New Taxi commission, Drivers, and operators .
Cooper; orriell; Bowden, 2010, Rutledge publication; Work integrated learning (page 210).
http://www.taxi.vic.gov.au/passengers(Accessed on 29.06.2013 )
http://tourism.australia.com/ (Accessed on 29.06.2013 )
http://www.visitmelbourne.com/ (Accessed on 29.06.2013 )
http://www.silvertop.com.au/(Accessed on 29.06.2013 )
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